Senior Accounts Receivable Specialist

The Senior Accounts Receivable Specialist manages a large portfolio of customer accounts and is responsible for maintaining accurate receivable balances, applying customer payments, monitoring aging, collecting past-due balances, and resolving billing and payment discrepancies.

• Managea large portfolio of customer accounts, potentially across multiple ERPsystems, prioritizing work based on aging, outstanding balances, payment history, and collection risk.
• Review accounts receivable aging reports regularly and maintain documented collection plans for past-due accounts.
• Contact customers by phone and email to collect outstanding balances, confirm payment commitments, and resolve payment delays.
• Record collection activity, customer communications, disputes, and promised payment dates accurately and consistently.
• Processand apply customer payments, including checks, ACH payments, wire transfers,and credit card payments, to the correct customer, invoice and company.
• Research and resolve unapplied cash, short payments, over payments, deductions, duplicate payments, and other account discrepancies.
• Reconcilecustomer accounts and investigate differences between customer records andcompany records.
• Workwith sales, operations and accounting teams to resolve billing disputes.
• Identify accounts requiring escalation, credit review, payment arrangements, or collection action and make recommendations to management.
• Support month-end close by preparing receivables schedules, reconciling assigned balances, and researching outstanding items.
• Provide management with aging reports, collection updates, dispute summaries, and other requested accounts receivable information.
• Maintainsupporting documentation and follow established approval requirements for credits, adjustments, write-offs, and refunds.
• Identify opportunities to improve cash application accuracy, collection follow-up,reporting, and multi-system workflows.
• Assist with audits and other accounting projects as needed.

• Any and all other duties assigned by management.

• Atleast three to five years of accounts receivable experience, including direct responsibility for a large, high-volume customer portfolio.
• Demonstrated experience managing accounts receivable for multiple companies or across multiple ERP systems simultaneously.
• Proficiency with Microsoft Excel, including sorting, filtering, lookup functions and pivottables.
• Strong attention to detail and the ability to manage competing priorities and recurring deadlines.
• Clear,professional written and verbal communication skills.
• Abilityto work independently, exercise sound judgement, and escape issues appropriately.
• High school diploma or equivalent; associate’s or bachelor’s degree in accounting finance, business administration, or related field preferred.