Administrative Assistant

Role:
Administrative Assistant (PART TIME)

Welcome to The Brothers that just do Gutters, where we’re all about keeping things flowing smoothly! At The Brothers that just do Gutters, we’re not just about gutters—we’re a tight‑knit team dedicated to making sure homes stay dry and stylish. Our work environment is dynamic, we pride ourselves on a good laugh while delivering top‑notch service, and we handle every job with the expertise and care that has earned us our top reputation.

If you’re ready to join a company where hard work meets high fives and every day brings a new challenge, this role is where you’ll thrive.

• Opportunity for advancement
• Training & development

As an Administrative Assistant, you’ll be the secret sauce that keeps our operation running smoothly and our team’s spirits high. Your role involves organizing chaos, coordinating with flair, and making sure everything from paperwork to appointments flows seamlessly. You’ll be the friendly face and organized guru who helps us deliver top‑notch gutter solutions to our amazing customers. You’ll receive comprehensive paid training, including live and online sessions, to walk you through our platforms, tools, and processes.

• Organizational Skills – manage multiple tasks and maintain organized filing systems.
• Communication Skills – communicate clearly and professionally in writing and verbally.
• Time Management – prioritize tasks and manage scheduling effectively.
• Technical Proficiency – skilled in office software (e.g., Microsoft Office, Google Workspace) and office equipment.
• Attention to Detail – ensure accuracy in data entry and document preparation.
• Problem‑Solving – address and resolve administrative issues efficiently.
• Customer Service – provide excellent service to clients and handle inquiries with a friendly attitude.
• Confidentiality – handle sensitive information with discretion.
• Team Collaboration – work well with colleagues and support various departments.
• Adaptability – adjust to changing priorities and learn new tools quickly.

• Email Management
  • Respond to Emails: address incoming emails promptly, providing responses to customer inquiries, internal requests, and general correspondence.
  • Organize Inbox: prioritize and categorize emails to ensure timely follow‑up and efficient management of communications.
• Phone Management
  • Answer Phones: handle incoming phone calls, directing them to appropriate departments or individuals and taking messages when necessary.
• Customer Assistance: provide information and assistance to callers, resolving inquiries and issues effectively.
• Customer Scheduling
  • Assist with Appointments: help customers schedule appointments and services, coordinating with internal staff to confirm availability.
  • Manage Scheduling Conflicts: resolve any conflicts or changes in scheduling, ensuring customer satisfaction and efficient use of resources.
• Worker Support
  • Assist Team Members: provide support to employees by helping with administrative tasks, coordinating schedules, and resolving any office‑related issues.
  • Resource Allocation: ensure that team members have the necessary resources and information to perform their tasks effectively.
• Invoicing and Accounts Receivable
  • Generate Invoices: create and send invoices to clients, ensuring accuracy and timely delivery.
  • Monitor Payments: track accounts receivable, follow up on overdue payments, and assist with reconciling accounts.
• Vendor Management
  • Monitor Prices: keep track of vendor prices and evaluate cost‑effectiveness to ensure competitive pricing.
  • Coordinate with Vendors: communicate with vendors for orders, resolve issues, and maintain positive relationships.
• Review Management
  • Respond to Reviews: address customer reviews on various platforms, providing timely and professional responses to feedback.
  • Manage Reputation: monitor and manage the company’s online reputation through review responses and engagement.
• Ad Leads
  • Handle Leads: respond to and manage leads generated from advertisements, providing information and follow‑up as needed.
  • Track Conversion: monitor the progress of ad leads and report on…