Guest Reception Mail Associate And Driver

The Hospitality Hub of Memphis Guest Reception Mail Associate And Driver Memphis, TN
· Full time Apply for Guest Reception Mail Associate And Driver

The Guest Reception Mail Associate & Driver is responsible for sorting, distributing, and forwarding mail for guests. In addition, this role provides transportation for guests and staff and assists with item pickups as needed. The Guest Reception Associate & Driver will greet guests as they arrive at the Hospitality Hub to pick up their mail. People come to the Hub potentially carrying decades of trauma.

The role of the Guest Reception Mail Associate is to help ensure that the Hub is a welcoming, safe, and trauma-free environment.

The Hospitality Hub works to help people exit homelessness. Located in downtown Memphis, the Hub campus is a safe, kind, and respectful environment that serves as a single point of entry to comprehensive support services for those experiencing homelessness. We provide our guests with the stabilizing resources they need, including temporary shelter, assistance acquiring identification, employment opportunities, and referrals to community partners.

Guest Reception Mail Associate & Driver

The Hospitality Hub

Memphis, TN

About the Role:

The Guest Reception Mail Associate & Driver is responsible for sorting, distributing, and forwarding mail for guests. In addition, this role provides transportation for guests and staff and assists with item pickups as needed. The Guest Reception Associate & Driver will greet guests as they arrive at the Hospitality Hub to pick up their mail. People come to the Hub potentially carrying decades of trauma.

The role of the Guest Reception Mail Associate is to help ensure that the Hub is a welcoming, safe, and trauma-free environment.

The Guest Reception Mail Associate & Driver may need to problem-solve throughout a given shift and should be comfortable with independent decision-making during crises . This role will be an important source of support for the Guest Reception team.

Team Culture and Expectations: The Hub is a human-first social agency meaning our goal is to decrease suffering for the person in front of us while simultaneously building systemic solutions. While the primary responsibilities of the position are outlined below, we expect all staff to be flexible and available to respond to emergencies and fulfill programmatic responsibilities which may require working holidays, weekends, evenings, or nights.

Everyone in the organization is expected to identify and solve problems. The Hub hires passionate, empathetic individuals.

Additionally, the Hospitality Hub serves people who have experienced discrimination, violence, and other traumatic events. Many Hub clients and guests are healing from trauma related to their marginalization. It is critically important that all members of the Hub team maintain a hospitable and welcoming environment by remaining calm and kind when clients are feeling frustrated.

Primary

Location:

590 Washington, Memphis, TN 38105

Hours: typical shift hours are Monday through Friday 8:00 am to 4:00 pm, with expected participation in warming and cooling center events

Benefits: A generous paid time off policy, paid parental leave, 401k, professional development, and medical insurance are offered to all regular full-time employees.

Pay: The salary for this position is dependent on the candidate's demonstrated experience, expertise, and skill. The salary range for this role starts at $15.00/hr hourly team members are compensated with pre-approved overtime pay for hours exceeding 40 hours a week.

Reports to: Guest Reception Supervisor

While the primary responsibilities of the position are outlined below, this list is not exhaustive.

Responsibilities

• Greets Hub guests, partners, and staff as they enter and leave the lobby
• Receives and stamps new mail, discarding junk mail
• Sorts mail and organizes in the filing system
• Assists guests who are checking their mail and with opening new mailboxes
• Forwards misdirected mail
• Purges old mail monthly
• Maintains a clean and clutter-free environment in the mailroom
• Keeps records of receipt, mailing dates, and other required information for vital documents
• Uploads copies of vital documents into HMIS and internal CRM system
• Monitors mailroom supplies and requests additional supplies when necessary
• Provides safe and reliable transportation for guests to designated locations, including shelters, hospitals, bus stations, and approved special requests
• Transports staff as needed to support Hub operations and outreach efforts
• Picks up and delivers items, supplies, or documents as requested
• Ensures vehicles are operated safely and in compliance with organizational policies and traffic laws
• Maintains appropriate documentation related to transportation activities, as required
• Helps ensure the safety of all guests
• Completes incident reports for any injuries experienced by guests
• Contacts emergency services when needed
• Immediately reports any security…