Smart Buildings Service Coordinator

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Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrives is if our people are thriving. That’s why we always put our people first.

Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?

Our Smart Buildings help create efficient, safe, adaptable, and responsible environments. Our aim isn’t just about improving buildings; it’s about creating perfect places that improve people’s lives.

Transform the everyday with us!

Our Smart Buildings Service Coordinators coordinate onsite and remote service activities for customers from the initial demand creation through delivery and close-out. They ensure expectations and commitments are met by scheduling and dispatching resources.

• Support, inform, prioritize, and coordinate activities and resources across branch offices and the Digital Service Center
• Act as primary point of contact for service customers to ensure expectations are met
• Handle incoming service requests via phone or email, creating work orders and scheduling/dispatched personnel
• Schedule resources to support standard service agreements
• Make scheduling and resource movement decisions based on call urgency, contractual obligation, and availability
• Order and track parts and subcontractors in support of maintenance plans and service calls using the service platform
• Evaluate time‑and‑material service orders for costs and scope; process invoices following standard billing practices
• Proactively follow up with customers after completion to ensure high satisfaction
• Hybrid position: onsite two days per week and remote three days. Initial two months require full‑time onsite attendance.

• High school diploma or state‑recognized GED
• Organizational and interpersonal skills
• Ability to read and understand customer service contracts
• Experience with Microsoft Office and business software systems (e.g., SAP)
• Verbal and written communication skills in English
• Legally authorized to work in the United States on a permanent basis without sponsorship

• Associate degree
• Experience dispatching/scheduling field personnel or technicians
• Familiarity with Fire Alarms/Sprinklers, Security Systems, HVAC, or a similar industry

Join us today.

We are a global technology company focused on industry, infrastructure, transport, and healthcare. Through resource‑efficient factories, resilient supply chains, smarter buildings and grids, sustainable transportation, and advanced healthcare, we create technology with purpose to add value for customers.

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. We welcome you to bring your authentic self and transform the everyday with us.