Pediatric Dental Office Admin Lead

Pediatric Dental Care of Memphis is seeking an organized, dependable, and people-focused Admin Lead to oversee daily front-office operations and support the administrative team. This role is responsible for maintaining consistent workflows, ensuring accurate scheduling and financial processes, training and coaching team members, and creating an exceptional experience for patients and families. The ideal candidate leads by example, communicates effectively, and holds themselves and the team accountable to PDC standards.

Lead, support, and hold administrative team members accountable for daily responsibilities and PDC standards.

Train new and existing team members on administrative workflows, scheduling, insurance, financial procedures, and patient communication.

Assign responsibilities, coordinate coverage, answer questions, and follow up to ensure tasks are completed.

Communicate staffing, performance, and training concerns to the Operations Director.

Collaborate with Clinical Leads and other Admin Leads to maintain consistent operations across locations.

Oversee daily opening and closing responsibilities, review Slack, email, calendars, and outstanding tasks, and ensure required reports and audits are completed.

Monitor patient schedules, check-ins, new patient paperwork, appointment confirmations, and scheduling concerns.

Review upcoming appointment and insurance verification reports and coordinate with the clinical team to address issues.

Manage private insurance treatment plan changes, recalculate costs, explain changes to families, and obtain required signatures before treatment.

Track daily show rates, review scheduling trends, and communicate concerns that may affect patient flow or office efficiency.

Oversee daily cash reconciliation, payment posting, receipt matching, cash drawer and petty cash balances, and bank deposits.

Ensure cash, checks, and gift cards are secured appropriately and discrepancies are addressed.

Sort mail and ensure insurance checks, EOBs, financial records, and other documents are scanned and routed according to PDC procedures.

Maintain accurate patient documentation in Curve and ensure required financial and scanning updates are communicated through Slack.

Coordinate with the appropriate team members to resolve billing and documentation concerns.

Monitor office supplies and complete weekly supply orders as assigned.

Ensure required cleaning, filing, shredding, and organization tasks are completed.

Maintain an organized, professional office environment and ensure daily responsibilities are completed before team members leave.

Enforce established attendance and call-out procedures, notify the Operations Director of attendance concerns, and document absences as required.

Direct planned PTO requests and team member performance or behavioral concerns to the Operations Director.

Address routine patient and family concerns professionally and
** escalate
* * serious or unresolved issues to the appropriate leader.

Follow PDC policies and procedures, maintain confidentiality, and communicate promptly.

Create a welcoming environment where patients, families, and team members feel valued, supported, respected, and cared for.

Model the PDC WOW experience through professional communication, compassion, and attention to detail.

Help resolve scheduling, financial, and treatment plan concerns while maintaining a positive patient experience.

Previous leadership or team lead experience required.

Denta…