Membership Engagement Coordinator - Fogelman YMCA

Membership Engagement Coordinator - Fogelman YMCA

Location: Memphis, TN |
Job Type: Full-time

This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living and social responsibility. The full‑time Membership Engagement Coordinator is a vital part of the leadership team delivering the highest quality service to all members and guests through relationship building, professionalism and an extensive knowledge of the YMCA products and services. The coordinator conducts operational tasks, ensures policy adherence, and strengthens community relationships by representing the Center at events and meetings.

Through these initiatives, the Membership Engagement Coordinator enhances member experiences and supports the Center’s financial and engagement goals.

• Supports the Center leadership in essential routine functions and operation of the Membership Department and Wellness Departments.
• Develops strategies to motivate staff and achieve department goals (i.e., membership unit growth and retention percentage increase).
• Drives membership sales by actively engaging with potential members to showcase the gym’s benefits, conducting tours, and providing personalized solutions to meet fitness goals, ensuring a seamless enrollment process and meeting monthly membership sales targets.
• Executes and develops strategies that support recruitment of new members and retention of existing members.
• Participates in Welcome Center shifts to implement and monitor adherence to policies.
• Designs and executes initiatives to attract new members and engage current members, coordinating with Membership and Group Exercise teams to enhance retention and acquisition.
• Customer Service & Member Engagement:
  Works scheduled shifts at the Welcome Center, ensuring staff follow established policies and procedures. Facilitates positive member experiences and fosters connections with new members through fitness programs and services in collaboration with the Health & Wellness and Sales teams.
• Operational Oversight:
  Conducts financial tasks such as reconciliation and shift close‑outs, coordinates with the Association Support Center on financial transactions, reviews and updates operational procedures.
• Community Engagement:
  Represents the Center at association meetings, leads wellness and membership meetings, recruits new members by participating in community events and building partnerships for wellness offerings throughout the Mid‑South.
• Campaign Support:
  Assists the Center Director in achieving Annual Campaign targets through member engagement and community outreach efforts.
• Other Duties:
  Supports additional tasks and projects as needed.

• Bachelor’s degree in a related field or equivalent preferred.
• Two years or more of related business management, sales or customer service experience with supervision responsibilities preferred.
• Understanding of basic accounting concepts and applications including cash reconciliation, accounts receivable, and accounts payable.
• Experience with Salesforce, Traction Rec, Google Workspace, Canva, Paylocity, AOD, Upace and Breakroom preferred.
• Great interpersonal and communication skills.

Full‑time position with fluctuating schedule. Center operation hours are 5:00 a.m. – 8:00 p.m. The role may involve any of those hours Monday through Sunday, including evenings and weekends.

• Requires regular computer use for extended periods and communication via computer and phone/smart device.
• Frequent sitting, reaching, and movement around the work environment.
• Occasional lifting or moving up to 50 pounds.
• Vision abilities required: close vision, distance vision, and adjustment.
• Noise level in the work environment is usually moderate.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

The YMCA of Memphis & the Mid‑South is committed to preventing child abuse. All allegations or suspicions are taken seriously and will be reported to the State for investigation with full cooperation.

$41,000 – $47,000 annually.