Account Manager – Outbound​/Collections; Entry Level

Account Manager – Outbound/Collections (Entry Level)

Apply for the Account Manager – Outbound/Collections (Entry Level) role at nexAir, LLC
.

• Able to manage and assume responsibility for a high-volume of inbound calls and emails
• Engage with customers to resolve all billing questions and discrepancies in a timely and appropriate manner
• Record information about financial status of customers and status of collection efforts
• Process customer refunds, credit memos, adjustments and credit card payments
• Locate and monitor overdue accounts using a variety of methods
• Confer with customers and perform necessary research to identify and resolve short payments, past‑due invoices, pricing discrepancies, etc.
• Establish alternate payment schedules based on customers’ financial situations and company policies
• Develop strong relationships with Operations and Sales to support the Customer Financial Services teams’ efforts in the resolution of customer discrepancies and process improvement
• Work closely within the Account Manager team and with the Account Services team to encourage collaboration and process improvements, elevating the customer service experience and reducing the balance of outstanding receivables and unapplied payments
• Effectively communicate with external customers and internal salesmen and executives in a professional manner

• Bachelor’s Degree is preferred
• At least three years of experience in account management and collections
• Self‑motivated and able to work independently
• Excellent listening, written, verbal, communication and interpersonal skills (both verbal and written) with a customer service focus
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Proven ability to manage multiple projects at a time while paying strict attention to detail
• Strong computer skills required, with advanced knowledge of Microsoft Office applications, including Excel
• Ability to work cooperatively and collaboratively as part of a team and with all levels of employees, management and customers

• Hourly, Non‑Exempt Employee
• Full‑time

Entry level

Full‑time

Sales and Business Development

Chemical Manufacturing

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