Employee Retention Specialist

Pro Lift Rigging is a privately owned, purpose-driven industrial construction company that has a unique, opportunistic, and growth-oriented culture.

To acknowledge and glorify God by living in submission to Him as we steward His resources, giving Him thanks through the meaningful work we do, and directing the profits of our business to the redemptive work He is doing on the earth.

To be the best full-service lifting, rigging, and relocation solutions company, enabling total project success for teams that construct, move, or maintain mission-critical plant, machines, and equipment.

• Loyal and growing customers that consider us the best.
• Aligned, engaged, value-driven, and effective team members doing whatever it takes to achieve our mission.
• Esteemed by the participants in our industry.
• High return on capital.

• Safety – Evaluate risk, plan to mitigate it to protect customers, our team, the public, and property.
• Focus – Focus on the potential of our customers and fellow teammates, working for their success as if our success is on the line.
• Ingenuity – Think about, discuss, and implement ideas that make us better.
• Superintend – take seriously the opportunity to wisely invest time, talent, and capital for the benefit of others.
• Respect – Soberly respect others and the work we do. Both matters.
• Diligence – Remember that any meaningful goal is achieved through dogged persistence and staying engaged.
• Teamwork – We are a team that needs each members' contribution to achieve our mission.

The Retention Specialist helps create a positive and connected employee experience by leading retention initiatives, managing engagement tools, and supporting training and ministry programs. This role combines data-driven insight with people-centered engagement to strengthen satisfaction, growth, and belonging across the organization.

• Send exit interview requests manually through Retensa.
• Upload and maintain the active employee roster on a weekly basis.
• Coordinate and distribute the annual retention engagement survey.
• Distribute 30/60/90 Day survey (automatically sent through Retensa based on hire dates)
• Ownership and management of the Retensa Platform – evaluation of features we are utilizing, identification of features that are underutilized or new tools that could support retention goals

• Monitor and report on monthly progress toward Retention Pace-to-Plan goals.
• Prepare and share a monthly retention snapshot report with branch managers and leadership.
• Heavy Rigging Trainee 30/60/90-day touch and leader feedback
• Manager in Training 30/60/90-day touch and leader feedback
• Develop and Implement Key Position Check-Ins (Stay Interviews)
• Maintain accurate retention and engagement data within internal systems and databases
• Support the continuous improvement of the company's retention strategy by identifying trends, proposing initiatives, and coordinating implementation efforts
• Provide support to the Ministry Department
• Maintain confidentiality and sensitivity when engaging in ministry-related activities
• Provide support for On-Ramping, Training Cohorts, and Training Coordination
• Assist with tracking training attendance and completion records, support communication with participants and leaders
• Provide support to the Recruiting and Quality Departments where appropriate
• Help identify training needs based on retention data, survey feedback, and Employee Check-In's
• Good Communication, Interpersonal Skills, Relationship Building. High Emotional Intelligence
• Proficiency in Microsoft Office
• Create, Develop, Maintain, and Coordinate Employee Recognition Efforts

• Competitive salary
• Bonus program that pays for performance
• 401(k)
• Medical, Dental, and Vision coverage
• Vacation and Holiday Pay
• Disability Insurance
• Life Insurance
• Other additional personal and professional benefits are available

• 2+ years' experience of working as a Retention Specialist or other relevant position.
• Excellent presentation, verbal, and technical written communication skills.
• Excellent interpersonal skills and the ability to partner with employees at all levels of the organization.
• Able to travel with limited notice.
• Proficiency with MS Office products.
• Maintain compliance with Pro Lift's Drug and Alcohol policy.
• Have a clean background.
• Valid driver's license.
• Experience with learning management systems and web delivery tools.
• Good experience of report development and data management.
• Strong organizational skills with the ability to handle multiple assignments.

• Experience with Retention software
• Experience in the heavy construction industry
• Bachelor's degree or 3+ years in a Retention Specialist Position
• Experience working with multimedia equipment

• High School Diploma or equivalent

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