Airport Shift Lead

What's in it for you?

We are redefining parking management and having fun doing it! To support our company’s culture of investing in our people, we offer employees the following perks :

• Growth Opportunities
• Pay Activ – On-demand access to earned wages, get up to 50% of your earned wages immediately
• Paid training
• Free company uniform

The following programs are available to help support you as a LAZ employee, free of charge.

• Health Coaching & Resources One‑on‑one health coaching is available to all employees whether you choose to enroll in LAZ Benefits or not.
• Employee Assistance Program (EAP) you and eligible members of your household have 24 / 7 access to confidential counseling.
• Smoking Cessation Program

• 401(k) with Employer Match
• Medical, dental, vision – 3 plan options!

We are a PEOPLE FIRST company. We often say “parking is our industry but people are our passion.” Our mission is to “create opportunities for our employees and value for our clients”. If you’re looking to join a growing company led by passionate people committed to being the best – contact us today!

The shift lead oversees the facilities on off‑shift times while greeting and creating a welcoming atmosphere for our customers and clients. This position responds to all locations that have a need for supervision.

• Ensures staff adheres to rules of conduct, policies and procedures.
• Supervises, mentors, and trains staff on day‑to‑day activities.
• Assists in establishing performance standards, recommending, and implementing changes to procedures when necessary.
• Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can‑do attitude, and willingness to help at all times.
• Responsible for running any reports related to daily revenue, other reports requested by management
• Assists with periodic training as needed.
• Resolves customer service issues or questions as needed.
• Greet by / use name, be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with the customer base.
• Other related duties as assigned.

• High school diploma or GED required.

• Supervisory experience is preferred but not required.
• Strong customer service experience.
• Parking industry experience is preferred but not required.

• Ability to communicate professionally and effectively.
• Ability to speak, read, and comprehend the English language.
• Must be open to feedback, differing opinions and other points of view.
• Demonstrates a sense of urgency and timeliness.
• Demonstrate the ability to seek improvement.
• Excellent team building and interpersonal skills.

• Ability to lift, push and pull at least 25 pounds.
• Ability to stand, walk and run for extended periods of time.
• Ability bend, stoop, squat and lift frequently throughout a shift.
• Willingness to work in the elements – heat, wind, snow, rain, etc.