Graceland Ticketing Systems Assistant

This is a Full Time position located in the Ticket Office with variable/flexible working hours to include weekends, holidays and overtime as required. This is a promotional opportunity. Benefits may be offered after successful completion of a sixty (60) day introductory period. This is an internal/external recruitment.

• Assist department management with the configuration, maintenance and troubleshooting of ticketing system.
• Coordinate with Marketing and Ticket Office Department management to upload new promotional offers, special event tickets, packages, etc. to the ticketing website.
• Adjust daily tour capacities as needed.
• Produce reports from ticketing and hotel computer systems to evaluate and make recommendations; analyze data, research discrepancies, and communicate results.
• Communicate to other departments and management about special tours (early or late tours, large groups, groups that need special assistance, etc.).
• Answer questions via phone and/or email, responding to inquiries for information and route to appropriate person when necessary.
• Consult with the department staff and assist in problem solving.
• Provide instructions to the department through written documentation, emails, and instructions regarding upcoming events, concerts, etc.
• Process payments received by phone, through the mail and from walk in guests.
• Enter data into multi-computerized systems for Graceland and hotel reservations, changes, and cancellations.
• Participate in Department meetings and training as required.
• Correspond with tour operators and group coordinators regarding reservations, confirmations, information and special requests, and send out correspondence and forms via email and mail.
• Act as back up for all functions in the Ticket Office as necessary or required. Including but not limited to: processing payments, answering phones, answering questions, providing information, corresponding with tour groups and tour operators, processing ticket orders,
• Assist with special projects, assignments, and training relating to the Tessitura ticketing system. .
• Other duties as assigned.

Excellent communication and interpersonal skills are essential;
Ability to prioritize and work with minimum supervision; ability to work quickly, while maintaining accuracy, quality and effectiveness under pressure and with competing deadlines, numerous interruptions and conflicting demands; knowledge of the city of Memphis and local and regional attractions helpful; written and verbal communication skills: reading skills to understand and interpret complex English text such as that found in regulations, policies, procedures, contracts and memoranda;

ability to accurately handle money and make cash and credit card transactions; skills to prioritize and complete a wide variety of tasks in a timely manner; skill to exercise tact and diplomacy during discussions with individuals who may be irate or upset; analytical skills to evaluate given information, research additional information, and evaluate and compile information to clearly define a situation, so a conclusion can be drawn;

decision-making skills to ascertain all pertinent facts and implement the most appropriate course of action in a timely, knowledgeable and authoritative manner; public speaking skills to address small and large groups; record-keeping skills to maintain accurate, up-to-date logs and files so that information is readily researched and retrieved; demonstrated knowledge of complex computerized operating systems is required.

Ability to work weekends, holidays and occasional overtime as needed; ability to maintain confidentiality and objectivity; no smoking in the work area; willingness/ability to travel when necessary; at times work in office alone; handle repetitious tasks; ability to research and learn all aspects of the Tessitura system as required.

Ability to stoop, reach, walk, sit and stand for long periods of time; good, clear speaking voice is essential in order to communicate both in person and on the telephone; ability to lift up to 25 pounds.

Work related experience in hospitality field is required; uniform is required; ability to maintain confidentiality; ability to work with a wide variety of individuals in a team atmosphere; working knowledge of computers and cash handling experience is required. Ability to complete and report on multiple projects at any given…