CSR, Customer Service​/HelpDesk

Position Summary:

The customer service representative is responsible for a single aspect of a multi-desk account or the complete understanding and administrative procedures. Under the supervision of the Customer Service Manager, Customer Service ensures that reporting to Account Managers and supervisors or other members of the customer service team upcoming promotions, current order volume, and reasonable dates and times for routing and successful shipping.

Customer Service is responsible for all inbound receiving, proper notifications, all outbound shipments, routing, paperwork, and confirmation. They are always communicating and demonstrating Patterson’s vision to “Strive to Serve” our customers, partners, and fellow employees with every interaction.

Essential

Job Responsibilities Plans, executes, and provides all inbound and outbound order management throughout the day with logs, emails, and correspondence with operations and customers both Works with operations to assure employees are following order procedures, and timeline for routing and ship dates

Maintains knowledge in all areas of assigned accounts to provide coverage for unexpected co-worker absences

Runs daily reports and coordinates with Customer Service Manager on workload and activities

Coordinates communication with operations to ensure effectiveness and consistency

Manages administrative processes to maximize efficiencies for assigned account(s) and operations

Communicates directly with customers regarding daily volume in assigned account(s)
Manages any equipment failures and coordinate them with Ops Manager/Maintenance/ITAssists Ops team in planning, paperwork, and supply needs

Keeps records of customer interactions, processes customer accounts, and files documents

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education High school diploma (or equivalent) required

Experience 2 year of customer service preferred

Skills/Capabilities Strong customer service skills are required

People-oriented positive attitude is required

Strong verbal and analytical skills are required

Ability to read, write, and communicate in English required

Ability to communicate in Spanish is a plus, but not required

Must be able to interpret documents such as safety rules, instructions, excel sheets, and procedure manuals

Must be able to use standard office equipment, including desktop/laptop computer, printers, copies/scanners, etc., and standard office computer software applications