Call Center Representative

About DFXDFX Foundation Repair & Waterproofing Experts is a fast-growing home services company serving multiple markets across Tennessee and surrounding areas. We are committed to delivering best-in-class customer experiences while maintaining a culture that feels small enough to be family, but strong enough to scale.

Job Overview We are seeking a highly motivated and customer-oriented individual to join our team as a Call Center Representative. As a Call Center Representative, you will be responsible for providing exceptional customer service and handling inbound/outbound calls to potential customers. This is an excellent opportunity for individuals who thrive in a fast-paced environment and enjoy interacting with people.

Key Responsibilities Make outbound calls to potential customers to schedule inspections

Aid in other office responsibilities

Provide excellent customer service by addressing customer inquiries and resolving issues

Communicate effectively in English, both verbally and in writing

Utilize phone etiquette to ensure professional and courteous interactions with customers

Upsell products or services to maximize sales opportunities

Enter and update customer information accurately in the database

Meet or exceed call quotas and sales targets

Qualifications

Previous experience in a call center or customer service role is preferred

Bookkeeping and leadership experience are highly desirable.

Strong communication skills, both in English and Spanish (not required), are highly desirable

Proficient in data entry and navigating computer systems

Ability to multitask and prioritize tasks effectively

Sales experience is a plus

Why Join DFXCompetitive pay based on experience and performance

Health, dental, and vision insurance

Supplemental insurance options including life insurance
401(k) with company match

Paid time off Monthly and quarterly performance bonuses

Comprehensive training provided

Opportunities for leadership and career advancement within the company

If you are a motivated individual with excellent communication skills and a passion for delivering exceptional customer service, we encourage you to apply for the position of Call Center Representative. Join our team and be part of our success!