Escalations Specialist, Customer Care; Hybrid
Listed on 2026-11-04
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Customer Service/HelpDesk
Customer Service Rep, Customer Success Management, Bilingual, HelpDesk/Support
Brother USA is seeking a skilled Customer Care Escalations Representative to own escalated customer issues across all product categories. You will manage cases from inception to resolution, primarily via phone but also chat and email, delivering empathetic, high‑quality support.
You will collaborate with internal teams to resolve complex problems, maintain call quality, and contribute to process improvements while supporting a hybrid work model in Bartlett, TN.
Are you ready to take on the Escalations Specialist, Customer Care (Hybrid) role at Brother USA?
We appreciate your interest in this position.
Join Brother USA and contribute to our ongoing work.
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This posting is for the Escalations Specialist, Customer Care (Hybrid) role at Brother USA, based in Memphis, TN, United States.
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