Dual Registered Dental Assistant

Provides medical office assistance according to established policies and procedures; greets patients and responds to inquiries; obtains necessary information for accurate billing; ensures patients have information necessary for registration process, follow-up appointments, and future communications. The Registration Representatives are the “voice” of the health centers and often give customers their first impression of CCHS. This position fields incoming calls and questions, referring callers to appropriate sources, transferring callers efficiently, and taking detailed and accurate messages for staff members.

Job Description

Provides medical office assistance according to established policies and procedures; greets patients and responds to inquiries; obtains necessary information for accurate billing; ensures patients have information necessary for registration process, follow-up appointments, and future communications. The Registration Representatives are the “voice” of the health centers and often give customers their first impression of CCHS. This position fields incoming calls and questions, referring callers to appropriate sources, transferring callers efficiently, and taking detailed and accurate messages for staff members.
Also works as a dental assistant to provide chair-side assistance to a licensed dentist and also performs other clerical duties to support the Clinic.

• Greets patients. Answers questions from patients, when possible, or refers questions to appropriate alternative source.
• Facilitates completion of registration forms.
• Obtains updated patient demographic information and enters it into the practice management information system.
• Verifies insurance and PCP selection, if applicable.
• Establishes method of payment and collects co-payment (s), deductibles and payment for insurance and/or sliding fee.
• Schedules some outpatient consultations and procedures dictated by providers in accordance with insurance company guidelines.
• Completes Daily Activity Reports at the end of the business day.
• Counts monies collected and totals cash drawer at the end of each business day.
• Schedules appointments via computer scheduling system, taking into account doctors’ weekly schedules, including on-call schedules.
• Takes detailed phone messages for administrators, dentists, hygienists, and other staff members, including date, time, and operator’s initials; emails messages to managers from dental offices.
• Schedules appointments and makes reminder calls for patient appointments and recall services within the health centers and dental centers.
• Answers and routes all incoming telephone calls, ensuring callers are directed to appropriate location properly and quickly; uses overhead paging system effectively, when needed.
• Generates and tracks dental referrals as indicated by the dentist.
• Generates and tracks dental pre-authorizations.
• Retracts patient’s cheek, tongue and other tissue; removes water syringes.
• Takes, exposes, and develops x-rays of the mouth, gums, jaws, and/or teeth.
• Applies topical medications; places rubber dams in patient’s mouth; removes excess cement from and adjacent to crowns, bridges, and orthodontic bands; places matrix bands; removes and replaces ligature wires; removes sutures.
• Performs dietary and salivary analysis and infection control procedures.
• Demonstrates oral care procedures and techniques; charts patient’s mouth.
• Flushes evacuation system with chemical cleaners.
• Completes reports and maintains records.
• Orders supplies and equipment and keeps accurate inventory; orders repairs on dental equipment; researches prices and equipment specifications.
• Work at various locations as needed.
• May perform other duties as…