Pediatric Orthdontic Dental Assistant Lead

Full Time Memphis, TN, US

2 days ago Requisition

Pediatric Orthodontic Office Lead

Pediatric Dental Care of Memphis is seeking an experienced, organized, and people-focused Orthodontic Office Lead to oversee the daily operations of the orthodontic department. This individual will lead and support a small team, assist with orthodontic consultations, manage financial discussions and payment coordination, train team members, and help ensure patients and families receive an exceptional experience.

The ideal candidate is confident in orthodontic office operations, comfortable coaching others, and willing to step in wherever needed. This role requires someone who can balance leadership responsibilities with hands-on support, financial coordination, and accountability for consultation outcomes to maintain an efficient, organized, and patient-centered environment.

• Lead, support, and hold orthodontic team members accountable for their daily responsibilities.
• Train new and existing team members on orthodontic workflows, office procedures, and consultation processes.
• Provide hands‑on coaching and support to improve team performance and consistency.
• Help coordinate daily assignments and ensure appropriate coverage.
• Communicate team concerns, staffing needs, and operational issues to the Operations Director.
• Help maintain a positive, respectful, and team-oriented work environment.

• Perform orthodontic consultations within the scope of training, credentials, and established office protocols.
• Train and coach team members on conducting consultations and explaining orthodontic treatment options, processes, and next steps.
• Help patients and parents understand the consultation process and feel comfortable asking questions.
• Assist with treatment presentation and ensure patients and families understand their recommended treatment and next steps.
• Monitor consultation follow‑up and help ensure prospective patients are contacted appropriately.
• Step in to assist with consultations and patient flow when needed.
• Take responsibility for post‑consultation financial discussions, including reviewing payment options and helping families understand the financial steps required to proceed with treatment.

• Oversee the financial components of the orthodontic consultation process, including payment options, financial questions, and coordination with patients' responsible parties.
• Maintain a 75% scheduled consultation-to-close ratio
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• Work closely with PDC's Billing team to answer financial questions, clarify account‑related concerns, and coordinate financial communication with patients' responsible parties.
• Ensure payment options and financial expectations are communicated clearly and consistently to patients and families.
• Follow established office procedures for financial discussions, documentation, and follow‑up.
• Monitor consultation outcomes, identify barriers to treatment acceptance, and implement appropriate follow‑up efforts.
• Communicate recurring financial concerns, conversion challenges, and opportunities for improvement to the appropriate leadership team.

• Oversee the daily workflow of the orthodontic department to support efficiency and organization.
• Help ensure schedules are managed appropriately and patient flow remains on track.
• Identify workflow issues and work with the team to resolve them.
• Ensure office procedures, established protocols, and documentation requirements are followed.
• Assist with maintaining accurate patient records and completing required documentation.
• Help prepare the department for the day and…