College Study Program; Academic Center

Southwest Tennessee Community College is a comprehensive, multicultural, public, open‑access college. Southwest has four campuses/centers from which it offers over 100 programs and over 20 technical certificate programs.

We foster student success, transform lives, and increase the educational level of a growing community in Shelby County. Southwest is a Tennessee Board of Regents institution, accredited by the Commission on Colleges of the Southern Association of Colleges and Schools.

We invite you to become a part of the Southwest Team!

College Work Study Program (Academic Support Center)

Other

Southwest Tennessee Community College

Academic Support Center

STCC - Multiple Campus Locations

Front desk workers are needed for a high-volume tutoring program. They will assist students of all academic levels with writing, math, science, information technology, business and accounting, and developmental studies. Front desk workers will manage the front desk. Responsibilities and duties are included below.

• Administrative professional serves in the role of a front desk worker for the in‑person and/or virtual tutoring center, including:
  • Greeting students as they come into the center and checking them in
  • Managing in‑person, virtual, and paper review sessions on behalf of tutors
  • Answering the phone, responding to voicemails, and monitoring online requests
  • Performing data entry, preparing reports, and other administrative tasks as needed
  • Making phone calls, sending emails, or other contact requests as needed
  • Answer questions from students, tutees, tutors, or staff on behalf of the tutoring center

• Must be a registered student of Southwest Tennessee Community College.
• Only students who are approved for Federal Work Study are qualified for this position.
  • If you have any questions regarding this requirement, please reach out to the Financial Aid Office.
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed within this description are representative of the knowledge, skill, and/or ability required.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
• Strong computer skills in Windows and Microsoft Office, including Word, Excel, PowerPoint, and Outlook.

• Bilingual:
  English/Spanish
• Experience with Zoom or other web‑conferencing platforms, or a willingness to learn

• The ability to maintain confidentiality of tutoring center information and conduct oneself in an ethical, professional manner.
• The ability to maintain an environment that is open, friendly, and respects all tutees as individuals seeking help.
• Candidate should be able to manage the responsibilities of the position promptly and be willing to complete additional duties as requested.
• This is not a tutoring position; no previous teaching or tutoring experience is required.

• Physical Demands:
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
    • Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
  • While performing the duties of this job, the employee is regularly required to talk or hear.
  • The employee is frequently required to stand, to sit, and to reach with hands and arms.
  • The employee is occasionally required to walk and stoop, kneel, crouch, or crawl.
  • The employee must occasionally lift and/or move up to 25 pounds.
• Work Environment:
  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
    • Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
  • The noise level in the work environment is usually moderate.

The intent of this job description is to provide a representation of the types of duties and responsibilities that will be required of positions…