Coordinator - Academic Center

Southwest Tennessee Community College is a comprehensive, multicultural, public, open-access college.

Southwest has four campuses/centers from which it offers over 100 programs and over 20 technical certificate programs.

We foster student success, transform lives, and increase the educational level of a growing community in Shelby County. Southwest is a Tennessee Board of Regents institution, accredited by the Commission on Colleges of the Southern Association of Colleges and Schools.

We invite you to become a part of the Southwest Team!

Title: Coordinator
- Academic Support Center

Employee Classification: Clerical & Secretarial

Institution: Southwest Tennessee Community College

Department: Academic Support Center

Campus

Location:

SWTCC
- Multiple Campus Locations

The Academic Support Center (ASC) Coordinator provides day-to-day operational leadership for assigned Academic Support Center locations and supports the Academic Support Center's mission of promoting student learning, persistence, retention, and academic achievement.

The position coordinates tutoring services, supervises part-time tutors, provides academic coaching, supports embedded tutoring initiatives, develops student success programming, and collaborates with faculty and staff to increase student engagement with academic support resources. The position helps expand the ASC beyond a traditional tutoring model by supporting proactive student success initiatives and academic intervention efforts.

• Academic Support Center Operations
  • Provide daily oversight of assigned Academic Support Center locations.
  • Ensure adequate coverage for drop-in tutoring and scheduled appointments.
  • Coordinate tutor scheduling and staffing needs.
  • Maintain subject-area coverage across disciplines.
  • Support efficient and effective delivery of tutoring services.
• Tutor Supervision and Support
  • Supervise part-time tutors assigned to the center.
  • Assist with tutor onboarding, training, and professional development.
  • Monitor tutoring quality and student engagement.
  • Support tutor evaluations and ongoing performance feedback.
• Academic Coaching and Student Support
  • Provide individualized academic coaching to students.
  • Assist students with study strategies, time management, goal setting, and academic planning.
  • Connect students with appropriate academic support resources.
  • Support Early Alert intervention efforts and academic recovery initiatives.
• Outreach and Program Development
  • Conduct classroom presentations and outreach activities promoting ASC services.
  • Collaborate with faculty, advisors, and student support personnel.
  • Develop and facilitate workshops focused on academic success skills.
  • Assist with midterm success programs, finals preparation activities, and other student success initiatives.
• Embedded Tutoring and Assessment
  • Coordinate embedded tutoring opportunities within high-enrollment and gateway courses.
  • Collaborate with faculty to align tutoring support with course objectives.
  • Track tutoring utilization, student engagement, and program outcomes.
  • Participate in assessment, evaluation, and continuous improvement efforts.

• Bachelor's degree from an accredited college or university or equivalent experience.
• Experience in academic support, tutoring, advising, student services, education, or a related field.
• Demonstrated ability to communicate effectively with students, faculty, staff, and community stakeholders.

• Master's degree in Education, Psychology, Counseling, Student Affairs, Higher Education, or a related field.
• Experience working in a college or university setting.
• Experience supervising staff, tutors, student workers, or volunteers.
• Experience developing student success programming, workshops, or academic intervention…