Express Lane Service Advisor

Now Hiring:
Masters of Multitasking & Customer-Charm Wizards

Chrysler Jeep Dodge Ram Dealership

Do you thrive in fast-paced environments? Do you enjoy the smell of motor oil in the morning? Do you have the rare ability to smile while explaining why a customer really does need that air filter? If so, welcome to the Express Lane, the pit stop where routine maintenance meets controlled chaos.

We’re looking for a Service Advisor who can keep things moving smoothly, keep customers happy, and avoid being run over by overly-enthusiastic drivers entering the lane.

• Greet customers with the confidence of someone who knows exactly where the air filter lives
• Decode vague customer descriptions like “It’s making a thingy noise”
• Write repair orders with accuracy, speed
• Communicate with technicians without yelling
• Up-sell maintenance services politely—not like a used-car infomercial
• Keep customers updated so they don’t peek around corners
• Maintain an above-average caffeine level to survive the morning rush

• Previous service advisor experience is great, but if you’ve survived retail, fast food, or toddlers—you’re halfway there
• Excellent communication skills
• Ability to multitask while remaining calm and pretending you’re not multitasking
• Basic understanding of vehicle maintenance
• Computer skills—yes, clicking really fast counts
• Valid driver’s license and the ability to park straighter than most customers

• Competitive pay + bonuses for being awesome
• Health, dental, and vision (we care about your well-being)
• Paid time off for when you need a break from oil changes and humanity
• Employee discounts on parts, service, and maybe even that Jeep you’ve been eyeballing
• A team that supports you, laughs with you, and occasionally steals your pens

• Full-time, weekends will be required
• A fast-paced Express Lane environment where time moves 2x faster than normal

Location:

Memphis, TN