Customer Service Representative III

Join to apply for the Customer Service Representative III role at Associated Packaging, Inc.

Associated Packaging is looking for amazing and talented people like you! Join our team today and become part of one of the fastest growing companies and industries in the country. Employees of Associated Packaging, Inc. enjoy an energetic and people-first company culture. We are excited to offer a premium benefits package including PTO, Employee Assistance Programs, 401k matching, Health Insurance, Medical Insurance, Dental Insurance, Vision Insurance, and much more!

The CSR III will act as a liaison and provide product information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The CSR III will resolve customer issues in a timely manner and provide exceptional customer service to all clients.

• Responsible for overseeing accuracy, timeliness, and processing of daily customer orders with customer service team in support of sales team.
• Review billing edit list on daily basis. Use as a tool to identify training opportunities with the CSR’s.
• Ensure accurate order fulfillment and shipping while coordinating with Warehouse manager and warehouse staff.
• Oversee and reconcile inventory counts from the Logistics Coordinator on a monthly, quarterly basis and at year end. Trace history of items to determine reasons for discrepancies. Coordinate with Inventory Analyst as needed.
• Monitors and oversees the training of all new personnel in conjunction with Operations Trainer.
• Handle customer complaints.
• Process machine, rental, and lease orders.
• Collaborate with management to identify slow moving inventory and discuss with sales team to facilitate its movement.
• Research and resolve billing issues supporting the Customer Account Specialist.
• Act on behalf of the branch manager when they are not available, coordinating with operations, sales, and service management as necessary.
• Support month and year end close processes.
• Other duties and special projects as assigned.

• High School Diploma (GED or High Scholl Equivalency Certificate) required.
• Bachelor’s degree preferred.
• Knowledge of all branch roles.
• Proficiency in Microsoft Office 365 programs including Outlook, Word, PowerPoint, Teams
• Net Suite ERP system knowledge preferred.

• Excellent written and verbal communication skills
• Ability to organize workload, adapt quickly to change, and deliver under the pressure of deadlines.
• Strong computer skills and ability to learn new software applications.
• Exposure to lean principles.

• Longevity - Associated Packaging, Inc. has been providing packaging solutions for companies since 1977.
• Stability - Even during times of recession and economic uncertainty, Associated Packaging, Inc. has remained financially strong and experienced tremendous growth.
• Customer Service - We focus on partnering with our customers to find and maintain the best solution possible for their packaging needs. Our customers consider us problem solvers and profit enhancers.
• Our People - At Associated Packaging, Inc., people are our greatest asset. We value each employee and know that great success comes from a great team.

Entry level

Full-time

Other

Packaging and Containers Manufacturing