Real Estate Customer Service Associate

Gateway Group Personnel provided pay range

This range is provided by Gateway Group Personnel. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$55,000.00/yr - $70,000.00/yr

• Customer Service: provide accurate and responsive support to clients and relationship managers. Key role in retention of valuable customers.
• Administrative Support: work closely with relationship managers and managers of wholesale banking group to fulfill administrative requirements phones, scheduling, typing, filing, and other duties as required.
• Bank products/operations: will maintain working knowledge of bank products and operational systems. Facilitate opening accounts, processing transactions, and resolving problems. Will include responding to client questions and requests with alternative solutions.
• Loan Support: lend support through reviews and comprehension of commercial and consumer loan documents. This will include loans, advances, payments, and any other maintenance requirements for the loan portfolio.
• Cash Management: primarily responsible for the day‑to‑day customer management of business on‑line banking system. To include customer support, technical troubleshooting, and product maintenance. Should have knowledge base of cash management products, ACH networks, wire processing, data reporting, and security procedures.

High school diploma or equivalent. Prior banking experience is required. The ideal candidate must have working knowledge of commercial loan documentation, regulations, and experience with Laser Pro or similar loan software. In addition, the candidate must be proficient in Microsoft Word, Excel, and Outlook. 2+ years of prior customer service skills. Good typing, administrative and organization skills. Good written and oral communications skills.

• Associate

• Full‑time

• Finance

• Banking

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