Accounts Receivable Manager

Position Summary

Responsible for overseeing and managing the accounts receivable functions of a company. This includes supervising the billing and collections team, ensuring timely and accurate invoicing, monitoring customer payments and implementing effective credit control measures. Plays a crucial role in maintaining positive cash flow and minimizing bad debt for the organization.

Work location:

Memphis, TN headquarters

Reports to:

Logistics Controller

Office hours: 8:00am to 5:00pm CST with after-hours engagement as required

HR FLSA Status:
Exempt

Accounts Receivable Operations

• Oversee the end-to-end accounts receivable process, including invoicing, cash application and collections.
• Ensure accurate and timely processing of customer payments and resolution of discrepancies.
• Manage customer accounts, monitor aging reports and minimize overdue receivables.

Credit and Risk Management

• Assess creditworthiness of new and existing customers by analyzing financial data and credit reports.
• Establish and maintain credit limits and terms for customers in accordance with company policies.
• Monitor and manage credit risks to minimize bad debt exposure.

Collections and Customer Relations

• Implement effective collection strategies to reduce outstanding receivables and improve cash flow.
• Resolve escalated customer disputes and issues with professionalism and efficiency.
• Foster strong relationships with customers to ensure satisfaction and timely payment.

Compliance and Reporting

• Ensure compliance with internal controls, financial policies and relevant regulations.
• Prepare and present AR metrics, including DSO (days sales outstanding), collection rates and aging trends.
• Support audits by providing necessary documentation and responding to inquiries.

Process Improvement and Technology Utilization

• Identify and implement process improvements to increase efficiency and accuracy in AR operations.
• Utilize AR automation tools and ERP systems to streamline workflows and enhance reporting capabilities.
• Stay informed of emerging technologies and best practices in accounts receivable management.
• Analyze trends, identify areas of improvement and present findings to management.

Team Leadership and Development

• Supervise, mentor and develop a team of accounts receivable professionals.
• Provide training and guidance to ensure adherence to policies and procedures.
• Foster a collaborative and results-oriented team environment.
• Keep the team updated on industry best practices and changes in regulations.

• Bachelor's degree in Finance, Accounting, or related field
• Minimum of 5 years of experience in accounts receivable management or general accounting management
• Strong understanding of billing and collection processes
• Expertise in Generally Accepted Accounting Principles (GAAP)
• Proficiency with accounting software and MS Office, especially Excel
• Excellent analytical and problem-solving skills
• Strong communication and negotiation skills
• High degree of accuracy and attention to detail
• Ability to manage and prioritize multiple tasks and deadlines
• Knowledge of applicable laws, codes, and regulations
• Adept at preparing detailed reports on accounts receivable status
• Ability to work collaboratively across departmental functions

• Computer skills Proficient in Microsoft Office Suite and Adobe.
• Must be able to learn other accounting software systems.
• Excellent organizational skills and attention to detail.
• Ability to maintain confidential and meticulous records.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write correspondence and to effectively present information in one-on- one and small group situations to customers, clients, and other employees of the organization.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.

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