Branch Service Advisor | Financial Licensing | Memphis, TN

Position: Branch Service Advisor | Financial Licensing Required | Memphis, TN

Overview

Branch Service Advisor | Financial Licensing Required | Memphis, TN

Join to apply for the Branch Service Advisor | Financial Licensing Required | Memphis, TN role at Raymond James.

Job Description Summary

This position follows our hybrid-friendly schedule, so you get the best of both worlds – flexibility and collaboration. In office days will be 3 per week averaging 12 days per month in our Memphis, TN corporate office.

Serve as a key point of contact within the Branch & Concierge Services team, providing high-touch support by processing Financial Advisor requests, resolving inquiries, and addressing service needs with professionalism and efficiency. Maintain strong, ongoing relationships with Financial Advisors and internal partners, acting as a trusted liaison between branches and operational units.

Responsibilities

• Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure.
• Provide advanced product/service information and respond to complex customer questions about the product/service.
• Respond to more advanced issue escalations promptly and appropriately; provide managerial approvals as required.
• Provide a quality service to clients. Responsibilities may include processing cases, dealing with complex queries, and investigating and resolving client problems.

Skills

• Deliver required services to clients to the required standards
• Orient the organization around delivering to the key needs of clients
• Articulate client needs in the client's business language and business context
• Connect with clients to strengthen the relationship, meeting personal needs through positive client experiences

Licenses/Certifications

• SIE required (prior to start) provided that an exemption or grandfathering cannot be applied.
• Series 7 License required, or ability to obtain within six (6) months.
• Series 63 (or 66) License required, or ability to obtain within six (6) months.

Education

High School (HS) (Required)

Work Experience

General Experience - 13 months to 3 years

Certifications

AG - Agent - FINRA, GS - Gen Sec Rep - FINRA, Securities Industry Essentials Exam (SIE) - FINRA

Travel

Less than 25%

Workstyle

Hybrid

We Expect Our Associates At All Levels To

• Grow professionally and inspire others to do the same
• Work with and through others to achieve desired outcomes
• Make prompt, pragmatic choices and act with the client in mind
• Take ownership and hold themselves and others accountable for delivering results that matter
• Contribute to the continuous evolution of the firm

At Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Customer Service, Finance, and Training

Referrals increase your chances of interviewing at Raymond James by 2x

Memphis Metropolitan Area $80,000.00-$ 3 weeks ago

#J-18808-Ljbffr