Disputes Case Analyst

At ABB
, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

Disputes Team Lead

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ABB is searching for a self-motivated, critical thinking, and detail oriented professional to join a high-performing team that makes an impact daily for our business.

The Disputes Case Analyst is responsible for the end-to-end resolution of high-value (C&I) disputes ranging from $35,000 to $99M that present material financial, contractual, or reputational risk to ABB. This role focuses on high-value, judgment-intensive dispute resolution requiring deep analytical skills, strong business acumen, expert-level excel or data analysis, and cross-functional collaboration to protect company revenue while maintaining customer relationships.

This position is open to candidates within a one-hour driving radius of Memphis, TN with the ability to work a hybrid in-person schedule out of the Memphis office.

• Case Ownership & Resolution (40%):
• Own and resolve assigned high-value C&I disputes from intake through financial closure. Manage dispute portfolio valued between $35,000 and $99M per case. Conduct end-to-end case management including investigation, analysis, decision-making, and closure. Meet established SLA targets for case resolution and customer communication. Ensure timely and accurate financial settlement of all assigned disputes.
• Analysis & Interpretation (30%):
• Interpret and apply C&I, and contractual terms. Conduct detailed research and reconciliation across pricing, invoicing, and transaction data. Analyze complex structures, discounts, rebates, and contractual obligations. Determine root cause of disputes through systematic investigation. Evaluate financial impact and risk exposure for each dispute
• Decision Making & Resolution Actions (15%):
• Determine appropriate resolution outcomes in alignment with company policy and approval frameworks. Initiate credit memos or recovery actions within approved authority limits. Recommend dispute outcomes requiring escalation beyond standard policy. Exercise sound judgment on high-value, complex cases with limited precedent. Balance financial recovery with customer relationship preservation
• Cross-Functional Collaboration (10%):
• Partner with Legal, Finance, Sales, External Partners, and Operations teams on complex cases. Coordinate with Sales on customer communications and relationship management. Engage Legal counsel on contractual interpretation and risk assessment, as needed. Collaborate with Finance on revenue recognition and accounting treatment to ensure back-end account hygiene. Work with IT and Master Data teams to resolve systemic data issues.
• Documentation, Compliance & Process Improvement (5%):
• Maintain complete, auditable case documentation in accordance with SOX and internal controls. Ensure compliance with company policies, contract terms, and regulatory requirements. Identify systemic C&I issues and elevate trends appropriately to management. Contribute to process improvement initiatives and best practice development. Support internal and external audit requests related to dispute cases.

• Bachelor's degree in Finance, Accounting, Business Administration, or related, or equivalent relevant experience in lieu of degree
• Strong understanding of Excel (spreadsheets, tools, and macros), Proficiency in SAP (or similar ERP system) required
• 2+ years of experience in dispute resolution, credit management, or accounts receivable. Proven track record managing high-value, complex financial disputes
• Experience with Shipping and freight, returns,…