Referral Coordinator

Join us as a Referral Coordinator  a frontline contact, you will manage patient referrals and collaborate with physicians, insurance representatives and vendors to ensure seamless care.

We’re changing lives every day and are looking for innovative, entrepreneurial team members who bring a strong work ethic and a passion for compassionate care.

• Coordinates and processes patient referrals to completion with precision, detail and accuracy.
• Prioritizes HPP patients in the Primary Care Physicians panel, stats, expedites and orders over 5 days.
• Ensures orders are approved when needed.
• Schedules patients with preferred specialists and notifies them of appointment details (date, time, location).
• Uses Web IVR to generate authorizations (Availity, Careplus, Healthhelp NIA and other approved systems).
• Completes orders with proper documentation on where patient is scheduled and how patient was notified.
• Ensures referrals have been sent to specialist office and confirms receipt.
• Prepares for and actively participates in physician/clinician daily huddles using the RITS Huddle Portal and huddle guide; communicates physicians’ needs or outstanding items regarding patients.
• Enters all inpatient and outpatient elective procedures in the HITS tool.
• Reschedules patients with missed external appointments and communicates updates to the physician/clinician.
• Participates in Super Huddle and provides updates on high‑priority patient referrals.
• Addresses referral‑based phone calls for the Primary Care Physicians panel.
• Completes and addresses phone messages within 24 hours of call.
• Checks out patients based on their assigned physician/clinician; if a Care Coordinator is unavailable, a colleague assists the patient.
• Retrieves consultation notes from the consult tracking tool.
• Follows up on all Home Health and DME orders to ensure patients receive the services ordered.
• Provides extraordinary customer service to all internal and external customers (including patients and Chen Med Medical team members) at all times, utilizing patient messaging tools.
• Performs other related duties as assigned.

• Knowledge of medical terminology, CPT, HCPCS and ICD coding desired.
• Detail‑oriented with the ability to multi‑task.
• Able to exercise proper phone etiquette and navigate computer software systems proficiently.
• Team‑oriented and able to work extremely well with patients, colleagues, physicians and other personnel in a professional and courteous manner.
• Exceptional organizational skills, with the ability to effectively prioritize and complete tasks in a timely manner.
• Proficient in Microsoft Office Suite products—including Word, Excel, PowerPoint and Outlook, database and presentation software.
• Ability and willingness to travel locally within the market up to 10% of the time.
• Spoken and written fluency in English; bilingual a plus.
• Understanding of the company’s patient population, including the complexities of Medicare programs.

• High School diploma or equivalent required.
• A minimum of 1 year of referral experience in a healthcare setting required.
• Experience with web‑based insurance sites and obtaining referrals/authorizations for multiple payors preferred.
• Experience with Web IVRs and obtaining referrals/authorizations for multiple payers strongly preferred.
• Healthcare experience within the Medicare Advantage population preferred.
• Medical Assistant certification preferred.
• CPR for Healthcare Providers is preferred.

$16.50 - $23.56 hourly

Benefits information:

Chen Med is transforming healthcare for seniors and changing America’s healthcare for the better. Family‑owned and physician‑led, our unique approach allows us to improve the health and well‑being of the populations we serve. We’re growing rapidly and seeking to rescue more seniors from inadequate health care.

With great compensation, comprehensive benefits, career development and advancement opportunities, and robust work‑life balance, our employees enjoy opportunities to grow while making a difference in people’s lives every single day.

the Chen Med careers site.