Supervisor, Community Outreach Programs - Opioid Safety Program

About Us

If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One!

We strive to be an employer of choice and establish a reputation for being a talent‑rich organization where Associates can grow their career caring for others. For over a century, we’ve served the health care needs of the people of Memphis and the Mid‑South.

Responsible for leading the day‑to‑day activities of an assigned program, providing direct specialized supervision as outlined by the program model and the associates’ unique credentialing requirements. Accountable for all staff activities, client services, program planning and development, and regulatory compliance. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

• Plans, coordinates, and directs activities to ensure sufficient quality of service provision.
• Provides oversight, training and support to the assigned community program using approved program content.
• Provides direct specialized supervision as outlined by the program model and/or by associates’ unique credentialing requirements.
• Orients, trains, prepares work schedules for associates in the assigned area, and monitors daily work assignments for adequate caseload.
• Develops and implements quality assurance and program outcome measures for all services provided.
• Provides ongoing performance feedback/evaluation, coaches and completes annual performance reviews.
• Recommends personnel actions including hiring, promotions, and corrective actions.
• Participates in program evaluation and continuous improvement processes for the service area.
• Maintains accountability methods, files and data pertinent to successful program operation.
• Follows all funding agencies and contractual provisions ensuring successful annual program evaluation.
• Prepares reports and correspondence as needed for program oversight and funding sources.
• Assists in development of productivity measures and annual budget.
• Monitors inventory, expenditures, and budget variances.

• Master’s Degree in Counseling
• Master’s Degree in Psychology
• Master’s Degree in Social Work
• Master’s Degree in Child Development
• Master’s Degree in Sociology

• 3–5 years working in community outreach programs
• 3–5 years experience in a healthcare environment
• Experience in supervisory or management roles

• Demonstrated ability to communicate and effectively interact with peers, medical staff, and patients/families.
• Demonstrated excellence in leading and motivating individuals and groups toward accomplishing organizational goals.
• Ability to write program policies and procedures that conform to regulatory requirements.
• Ability to organize multiple tasks, schedules, projects, and maintain control of own and others’ workflow.
• Ability to work independently and consistently exercise sound judgment and initiative in a wide range of circumstances.
• Ability to understand and prepare complex written materials.
• Ability to negotiate with and between individuals or groups of people in daily work environments.

• Supervises personnel in the assigned area.

• May include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
• Must have good balance and coordination.
• Mediate physical requirements: up to 50 lbs. of force occasionally and/or up to 25 lbs. of force frequently.
• Requires close visual acuity (color, depth perception, field of vision) for tasks such as assessing patients and analyzing data.
• Frequent non‑invasive patient contact.
• Exposure to hazardous or poisonous materials.
• Ability to react quickly to emergency situations.
• Exposure to potentially unfavorable conditions in community settings.
• Psychologically able to cope with frequent, intense, stressful situations with children and families.
• Annual employee TB skin test.

Our Associates are passionate about what they do, the service they provide and the patients they serve. We value family, team and a Power of One culture that requires commitment to the highest standards of care and unity.

Boasting one of the South's largest medical centers, Memphis blends a friendly community, a thriving and growing downtown, and a low cost of living. We see each day as a new opportunity to make a difference in the lives of the people in our community.