Call Center Specialist

CALL CENTER SPECIALIST

Lakeside Behavioral Health System

The Call Center Specialist works as a member of the Admissions Department and represents LBHS and its programs to all those inquiring for services. The Call Center Specialist serves as a liaison between LBHS and referral sources, patients and families. The primary function of the Call Center Specialist is to facilitate referrals between referring mobile crisis agencies, hospitals and other referral sources in support of the call center operations.

The Call Center Specialist prioritizes referrals made to LBHS and provides exceptional customer service to all partnering agencies, thorough and accurate documentation of calls and other admissions related paperwork is a critical component of the job.

Since 1969, Lakeside has been the premier provider of specialized behavioral health and addictive disease services in the Memphis and Mid‑South region. The 365‑bed facility is one of the largest free‑standing psychiatric hospitals in the United States. We are located on a serene 37‑acre campus in northeast Shelby County, serving as the setting for the treatment of children, adolescents, young adults, adults and seniors.

Lakeside’s comprehensive programs treat disorders such as bipolar disorder, psychological trauma, depression and anxiety, mental illness and addictive disease disorders such as alcoholism, drug addiction and substance abuse.

• UHS is challenging and rewarding work environment
• Growth and development opportunities within UHS and its subsidiaries
• Competitive Compensation
• Excellent Medical, Dental, Vision and Prescription Drug Plan for full‑time and part‑time positions
• 401k plan with company match for full‑time and part‑time positions
• Generous Paid Time Off

• Education:
  
  Bachelor’s degree in Counseling, Psychology, Social Work or Social Services field.
• Experience:
  
  Prior intake, assessment, admission and crisis intervention experience with a psychiatric mental health population, preferably in an inpatient setting.
• Knowledge:
  Preferred knowledge of crisis intervention and risk assessment, psychiatric diagnoses symptomatology, basic chemical dependency, age‑specific growth and development and crisis and behavior management.

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotions and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.