Patient Access Specialist

Patient Access Specialist I - Latino Memphis

Location: 877 Jefferson Avenue, Memphis, TN 38103
Phone:

Contact: Mechelle Dickerson

The Outpatient Patient Access Specialist I serves as the primary access point for patients seeking appointments with providers in clinic practices. This position is responsible for gathering, entry, and verification of registration information, and for the effective scheduling of patient appointments in a timely and accurate manner.

• Answers incoming calls to support patients’ needs, and makes outgoing calls when necessary.
• Completes and verifies registration information for each patient:
  • Verifies patient identity per protocol.
  • Verifies address using open‑ended questions.
  • When scheduling new patients, obtains necessary insurance information.
  • Ensures benefit verification for the current service date has been completed.
• Informs patients of expected co‑pays and any outstanding self‑pay balances.
• Works assigned work queues throughout the day, supporting encounter prep, eligibility checks, and appointment scheduling, re‑schedule, or no‑show follow‑up.
• Provides backup coverage for relief and absences as required, demonstrating flexibility in work schedule and duty assignments.
• Transfers calls to appropriate clinical or clinic staff when necessary.
• Works effectively as a team member within the department and with patients to provide quality service through communication, cooperation, and collaboration.
• Maintains confidentiality of patient, department, and hospital information, and adheres to policies (HIPAA, Confidentiality, Compliance).
• Maintains daily communication with the manager.

• Experience: Minimum 2 years of clerical, customer service, or related experience such as medical office experience, or technical school training in practice operations. (Required)
• Education: High School Diploma or equivalent with related coursework (Required); completion of a clerical training or administrative support program (Preferred).

Full‑time

$80,600.00 – $ per year