Care Coordinator - CHANT; Health Services

Position Summary This position is funded by a grant for a duration of time as defined by the grantor.

Works under the general supervision of the CHANT program leadership team and provides care coordination services to improve health outcomes for vulnerable populations. This includes pregnant women and children under the age of 21 who are either eligible for or enrolled in Tenn Care, as well as individuals with special healthcare needs.

Pay Grade: 48

Salary Commensurate with Experience and Education

• Two (2) years of case management or care coordination experience;
  
  AND
• Bachelor’s degree from an accredited college or university in public health,business administration, business management, social work, sociology, psychology, public health, health administration, oraclosely related field; OR
• An equivalent combination of related education and/or experience.
• PROOF OF EDUCATION, TRAINING, AND/OR EXPERIENCE IS REQUIRED.

• Provides care coordination services in accordance withCHANT/CSS guidelines, grant requirements, and mandates for children eligible for medical services.
• Develops and implements individualized plans of care,assists families in navigating health and social services, and supports goal setting within established care pathways.
• Connects individuals and families to appropriate healthand community resources and provides follow-up to ensure continuity of care.
• Educates and empowers underserved populations, including pregnant women and families, to improve maternal and child health.
• Conducts screenings, assessments, and required home visits to identify,validate, and address client needs.
• Coordinates medical follow-up with families and providers via telephone, mail,homevisitsandcollaboration with community partners.
• Accurately enters andmaintainsclient data and records in State and Health Department databases and prepares required reports in compliance with state and county guidelines.
• Builds andmaintainspartnerships with community organizations andparticipatesin targeted outreach, training, and public health emergency response activities.
• Performs other related duties as requiredor directed.

• Ability to exercise sound judgment and make effective decisions while providing care coordination services in accordance with program guidelines, mandates, and grant requirements.
• Knowledge of care coordination and case management best practices, including program goals, policies, and procedures, to support individualized plans of care and service navigation.
• Ability to assess client needs and apply analytical and problem-solving skills to guide care planning, follow-up, and program quality improvement.
• Strong oral, written, and interpersonal communication skills for educating clients, collaborating with partners, and supporting outreach activities.
• Knowledge of community resources and health and social service agencies to connect individuals and families with appropriate service sand supports.
• Ability to pay attention to detail and technical proficiency, including working knowledge of medical terminology andproficiencywith Microsoft Office and database systems foraccuratedocumentation and reporting.

• Mustpossessa valid Tennessee driver'slicense upon date of employment.
• Must have daily access to an operable automobile and meet Shelby County requirements for automobile insurance upon date of employment.
• Must be willing to carry and use a cellular phone for work-related communication.
• Must be able to travel regularly to off-site locations, including homes, community agencies, schools, medical offices, community events, grantor meetings, and secured correctional facilities.
• Must attend required field staff meetings, grantor training sessions, and conferences, including thoserequiringin-state and out-of-state travel.
• Must obtain Community Health Worker certification within one (1) year of employment.
• Mustmaintainall required licenses, certifications, and training credentials throughout the duration of employment.

• Involves physical activities like standing, walking, climbing, reaching, and repetitive motions.
• Occasionally, the individual must apply up to 25 pounds of force, andfrequentlyup to 10 pounds.

This position is subject to a background check for any convictions that have a substantial relationship to potential job duties. Only convictions that are substantially relatedto potential job duties will be considered and will not automatically disqualify the candidate.