Sr Director - Patient Safety & Reliability Organization

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We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we’ve served the health care needs of the people of Memphis and the Mid-South.

Responsible for the development, execution, and continuous advancement of a system-wide patient safety and High Reliability Organization (HRO) strategy across the care continuum of Methodist Le Bonheur Healthcare. Leads both proactive and reactive safety programs to reduce preventable harm, strengthen safety culture, and ensure consistent adoption of high reliability principles across the organization. Accountable for system-wide safety performance, event reporting and learning systems, and integration of safety practices into daily operations.

Partners with physician, nursing, and operational leaders to translate safety strategy into measurable outcomes, ensuring alignment with MLH’s clinical governance model and strategic priorities. Model appropriate behavior as exemplified in MLH Mission, Vision and Values.

Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.

Responsible for the development, execution, and continuous advancement of a system-wide patient safety and High Reliability Organization (HRO) strategy across the care continuum of Methodist Le Bonheur Healthcare. Leads both proactive and reactive safety programs to reduce preventable harm, strengthen safety culture, and ensure consistent adoption of high reliability principles across the organization. Accountable for system-wide safety performance, event reporting and learning systems, and integration of safety practices into daily operations.

Partners with physician, nursing, and operational leaders to translate safety strategy into measurable outcomes, ensuring alignment with MLH's clinical governance model and strategic priorities. Model appropriate behavior as exemplified in MLH Mission, Vision and Values.

• Enterprise Patient Safety Strategy
  • Leads development and execution of MLH’s system-wide patient safety strategy
  • Establishes system priorities to reduce Serious Safety Events (SSEs) and preventable harm across the continuum
  • Ensures consistent safety practices across the care continuum.
• High Reliability Organization (HRO) Leadership
  • Designs, implements, and sustains MLH’s High Reliability framework
  • Oversees system-wide deployment of safety behaviors and tools (e.g., speak up, stop‑the‑line) and simulation‑based safety training programs
  • Ensures integration of HRO principles into daily operations, tiered huddles, and leadership practices
• Safety Event Reporting, Review & Learning System
  • Oversee the MLH Patient Safety Event (PSE) reporting system
  • Leads standardized system-wide processes for Root Cause Analysis (RCA), Apparent Cause Analysis (ACA) and Event classification and prioritization
  • Ensures timely, high‑quality investigation and system‑level learning dissemination
  • Establishes feedback loops to frontline staff to improve transparency and reporting culture
• Proactive Risk Identification & Harm Prevention
  • Implements proactive safety programs, including risk assessments and hazard identification and thematic analysis of safety events and near misses
  • Identifies and mitigates high‑risk failure points before harm occurs
  • Develops leading indicators and early warning signals for safety risks
• Serious Safety Event (SSE) Reduction
  • Leads…