Patient Dining Rep

Job Details:

Job Location:

Food and Nutrition - Memphis, TN 38103, Position Type:
Full Time, Travel Percentage:
None, Job Shift: Any, Job Category:
Dietary Services,

• Meets with all patients on assigned nursing unit(s) to present and discuss the printed menu. Introduces & explains QR code technology to view menu on-line.
  • Explains the patient meal order and delivery process to both patient and any family members present.
  • Spotlights the daily Chef’s Special for each meal, as well as the “Always Available” options.
  • Points out the printed descriptions of the most common modified diets (Renal, Cardiac, Full liquid, Clear Liquid, etc.) and provides clarification if needed.
  • Discusses any food preferences and/or food allergies with patients and documents in the MyDining software suite.
  • Refers any nutrition related concerns to the unit’s Clinical Dietitian and non-nutrition related issues to nursing.
  • Maintains a clear understanding of the menu options and their key ingredients, and effectively communicates this information to patients, patient family member(s), and Clinical staff.
  • Communicates any patient issues to manager/supervisor and to incoming peers.
  • Continuously drives for improvement in overall patient satisfaction.
• Prepares, delivers, and recovers all patient meal trays for assigned nursing unit(s).
  • Assembles patient trays to the exact requirements of each meal ticket.
  • Loads & delivers tray carts to nursing unit(s) utilizing the Cart Loading & Cart Departure functions in the My Delivery software.
  • Distributes individual trays to patients following utilizing the Tray Delivery function in the My Delivery software, while following established procedures and scripting.
  • Recovers soiled patient trays utilizing the Tray Recovery function in the My Delivery software.
• Follows established ROC dress code (Policy No: 5.11 – Professional Appearance) and wears the approved uniform for the Patient Dining Representative program.
• Works effectively as a team member within department and with customer to provide quality service through communication, cooperation, and collaboration.
  • Interacts and collaborates with patient/family/hospital staff in a customer responsive and courteous manner, in compliance with iRESPECT and Retail Care standards and promoting patient/customer satisfaction.
  • Assists personnel when needed by performing tasks to keep department operating at peak efficiency levels.
• Answers inquiries and resolves problems related to assigned functions.
• Maintains confidentiality in matters relating to patient/family, department, and hospital information. Adheres to established department and organization policies (i.e., HIPAA, Confidentiality and Compliance Policies).
• Maintains required department records, reports, and files. Adheres to established department policies, procedures, objectives, compliance/quality improvement
• Maintains a clean, orderly, and safe environment for patients and personnel.
• Provides coverage for relief and absences within department. Demonstrates flexibility to work evenings, weekends, and holidays to maintain coverage for food and nutrition services.
• Completes required continuous training and education, including, department specific requirements.

Physical Demands Category:
Service Workers
Physical Demand
N/A
Rarely
Occasionally
Frequently
Constantly
Weight
Standing
X
Walking
X
Sitting
X
Lifting
X
Carrying
X
Pushing
X
Pulling
X
Climbing
X
Balancing
X
Stooping
X
Kneeling
X
Crouching
X
Crawling
X
Reaching
X
Handling
X
Grasping
X
Feeling
X
Talking
X
Hearing
X
Repetitive Motions
X
Eye/Hand/Foot Coordination
X

Education Level

Education Details

Required/ Preferred

High School Diploma or equivalent work experience. Qualified by education, training, or experience to work with school age, adolescent, adult and/or geriatric patient population.

Required

Experience

Experience Details

Required/ Preferred

Six (6) months experience in high volume food service

Required

Institutional food service experience (with therapeutic diets) in a healthcare environment

Preferred