Call Center Specialist

Lakeside Behavioral Health System provides an excellent opportunity for those seeking to be part of a team-oriented and compassionate organization. Our staff tell us that our team is their number one reason for working at Lakeside and we offer competitive compensation, excellent comprehensive benefits, opportunities for advancement, tuition assistance, and paid time off.

Since 1969, Lakeside has been the premier provider of specialized behavioral health and addictive disease services in the Memphis and Mid-South region. The 365-bed facility is one of the largest free-standing psychiatric hospitals in the United States. We are located on a serene 37-acre campus in northeast Shelby County, serving as the setting for the treatment for children, adolescents, young adults, adults and seniors.

Lakeside’s comprehensive programs treat disorders such as bipolar disorder, psychological trauma, depression and anxiety, mental illness and addictive disease disorders such as alcoholism, drug addiction and substance abuse.

The Call Center Specialist works as member of Admissions Department and represents LBHS and its programs to all those inquiring for services. The Call Center Specialist serves as a liaison between LBHS and referral sources, patients and families. The primary function of the Call Center Specialist is to facilitate referrals between referring mobile crisis agencies, hospitals and other referral sources in support of the call center operations.

The Call Center Specialist prioritizes referrals made to LBHS and provides exceptional customer service to all partnering agencies, thorough and accurate documentation of calls and other admissions related paperwork is a critical component of the job.

• UHS is challenging and rewarding work environment

• Growth and development opportunities within UHS and its subsidiaries

• Competitive Compensation

• Excellent Medical, Dental, Vision and Prescription Drug Plan for full-time and part-time positions

• 401k plan with company match for full-time and part-time positions

• Generous Paid Time Off

Education: Bachelor’s degree in Counseling, Psychology, Social Work or Social Services field.

Experience: Prior intake, assessment, admission and crisis intervention experience with a psychiatric mental health population, preferably in an inpatient setting.

Knowledge: Prefer knowledge of crisis intervention and risk assessment, psychiatric diagnoses symptomology, basic chemical dependency, age specific growth and development and crisis and behavior management.

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (NYSE: UHS) has built an impressive record of achievement and performance. Growing steadily since our inception into an esteemed Fortune 500 corporation, our annual revenues during 2025 were approximately $17.4 billion. In 2026, UHS was again recognized as one of Fortune World’s Most Admired Companies™;

and in 2025, ranked #271 on the Fortune 500; and was #355 among U.S. companies on Forbes Global 2000 World’s Largest Public Companies.

Our operating philosophy is as effective today as it was upon the Company’s founding in 1979, enabling us to provide compassionate care to our patients and their loved ones. Our strategy includes building or acquiring high-quality hospitals in rapidly growing markets, investing in the people and equipment needed to allow each facility to thrive, and becoming the leading healthcare provider in each community we serve.

Headquartered in King of Prussia, PA, UHS has approximately 101,500 employees and through its subsidiaries operates 29…