Bilingual Medical Front Desk

A well-established private medical practice in East Memphis is seeking a Bilingual Medical Front Desk Receptionist to join its patient-focused front office team. This opportunity is ideal for a dependable, professional, and outgoing healthcare administrative professional who is fluent in English and Spanish and enjoys helping patients feel welcomed, informed, and supported.

This role offers a stable full-time schedule, a collaborative front desk environment, and the opportunity to work closely with a supportive team in a single-physician practice. The Bilingual Medical Front Desk Receptionist will play an important role in creating a positive first impression, keeping patient flow organized, and supporting daily office operations with accuracy and professionalism.

Candidates who enjoy a busy medical office setting, value teamwork, and take pride in delivering excellent patient service will find this to be a strong long-term opportunity with a respected healthcare practice.

• Greet patients, manage check-in and check-out, and provide courteous front desk support.
• Answer phones, schedule appointments, confirm visits, and assist patients with general questions.
• Verify insurance coverage, update patient demographics, and maintain accurate information in Electronic Health Records systems.
• Receive and post patient payments, balance receipts, and complete end-of-day closeout processes.
• Manage incoming and outgoing referrals and provide administrative support to help the office run smoothly.
• Communicate professionally with patients, clinical staff, and other healthcare offices in both English and Spanish.

• Annual salary range: $37,440 to $43,000 per year.
• Job type:
  Direct hire.
• Schedule:
  
  Full-time, Monday through Friday, approximately 7:00 AM to 4:30 PM.
• Hours are shared and overlapped with other receptionists, allowing some scheduling flexibility.
• Occasional half-day Saturday required approximately every other month, with scheduling flexibility among the reception team.

• Provide front desk support for patient check-in, check-out, scheduling, and phone coverage.
• Verify insurance, update patient records, and work within Electronic Health Records systems.
• Process patient payments, balance receipts, and complete daily closeout tasks.
• Support referral coordination and general medical office administration.
• Fluent bilingual communication skills in English and Spanish are required.
• 1 to 2 years of experience in a medical front desk, healthcare reception, patient access, or similar medical office role is preferred.
• Experience using Electronic Health Records or medical practice management systems.
• Ability to verify insurance, handle payments, and maintain accurate patient information.
• Professional phone etiquette and strong patient service skills.
• Dependable, organized, detail-oriented, and able to work effectively in a busy front office environment.
• Positive, team-focused attitude with the ability to communicate clearly with patients and coworkers.

• Experience in an optical, optometry, ophthalmology, or specialty medical practice.
• Familiarity with referral management and insurance authorization processes.
• Prior experience balancing daily receipts or completing end-of-day closeout procedures.
• Comfort working in a small practice environment with shared front desk responsibilities.

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