Patient Access & Scheduling Specialist

If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One!

We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we’ve served the health care needs of the people of Memphis and the Mid-South.

Responsible for all activities associated with outpatient registration, scheduling, insurance verification/authorization and cash collections. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.

A Brief Overview
Responsible for all activities associated with outpatient registration, scheduling, insurance verification/authorization and cash collections. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

What you will do

• Schedules outpatients for tests, appointments, treatments and procedures.
• Registers 'walk-in' patients.
• Ensures patient's appointments, financial information and demographics are accurate.
• Informs all patients of the referral process and the need to bring physician referrals.
• Notifies the appropriate area of all calls and scheduled appointments.
• Performs front-end collections, issue receipts, and makes deposits when indicated.
• Assures accuracy of financial/insurance information obtained from patients.
• Performs other job functions as requested or assigned.

Education/Formal Training Requirements

• Required - No Education Required No Education Required

Work Experience Requirements

• Required - Outpatient registration, scheduling, or insurance verification/authorization 1-3 years

Knowledge,

Skills and Abilities

• Knowledge of outpatient office procedures and practices commensurate with experience.
• Proficiency in Windows and Windows-based applications required.
• Ability to read, write, and communicate, both written and orally, with other individuals in a friendly customer-focused manner.
• Ability to understand and prepare moderately complex written materials.
• Ability to work without close supervision and to exercise independent judgment.
• Ability to work in a fast-paces and often stressful environment.
• Ability to organize multiple tasks and projects and maintains control of workflow.
• Ability to deal with difficult patients and situations in a helpful, friendly manner.
• Ability to evaluate and handle problematic situations.
• Ability to operate and monitor computer equipment including various software programs and other business office equipment.
• Training in hospital software programs such as EPIC, Rad Net, etc preferred.

Supervision Provided by this Position

• There are no lead or supervisory responsibilities assigned to this position.

Physical Demands

• The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
• Must have good balance and coordination.
• The physical requirements of this position are: light work - exerting up to 25 lbs. of force occasionally and/or up to 10 lbs. of force frequently.
• The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
• The conditions to which the Associate will be subject in this position:
  The Associate is not substantially exposed to adverse environmental conditions; job functions are typically performed under conditions such as those found in general office or administrative work.

Our Associates are passionate about what they do, the service they provide and the patients they serve. We value family, team and a Power of One culture that requires commitment to the highest standards of care and unity.

Boasting one of the South's largest medical centers, Memphis blends a friendly community, a thriving and growing downtown, and a low cost of living. We see each day as a new opportunity to make a difference in the lives of the people in our community.