Manager, Processing​/Distribution

Job Location:

Admin. Surgical Svcs
- Memphis, TN 38103, Position Type:
Full Time, Education Level: Not Specified, Travel Percentage:
Negligible, Job Shift: Day, Job Category:
Healthcare Administration and Operations

This position is responsible for the overall operations, administration, planning and fiscal viability of the centralized decontamination, sterilization, distribution of instruments/supplies and surgical case carts in accordance with established infection control practices and standards. Directs the processing of purchase request and billing functions for surgical services. Collaborates with hospital staff, physicians and vendors to ensure quality services are provided in a cost effective and safe manner.

Assures compliance with all organizational, state, federal and local regulatory laws, standards and protocols.

• Apprises Executive Director, Perioperative Services of all activities, pertinent changes in internal/external market, threats and opportunities in a timely and anticipatory manner and presents action plans for immediate implementation/approval.
• Coordinates and communicates with administration and other departments to ensure that the supplies processed and the services rendered satisfy professional, ethical and legal standards. Communicates with physicians, sales representatives and other departments in order to maintain an effective and efficient operation. Develops long-term goals for the department.
• Responsible for planning, implementing and managing Central Supply and Case Cart Operations to ensure that quality service is provided in the process, distribution and maintenance of medical/surgical instruments, equipment and supplies.
• Responsible for the receipt, storing and distribution of supplies, materials and equipment to all areas of the hospital and outlying clinics in a timely manner.
• Responsible for revenue capture of specialty implants, specialty beds, prostheses and other implantable devices that may require traceability to each patient in compliance with FDA and other regulatory agencies.
• Maintains computer database to ensure ordering, pricing, contracts and patient charges are accurate.
• Resolves complaints, conflicts and operational problems. Identifies problems, documents resolutions and communicates with applicable parties to ensure that operational issues are handled and resolved in a timely manner. Informs Director of any problems which cannot be resolved or require intervention.
• Develops and maintains departmental operating budgets for supplies, expenses and inventory accounts. Maintains departmental statistical reports to support operating expenses.
• Develops and secures approval for department capital budget.
• Ensures proper operation and maintenance of adequate supplies and equipment to include evaluating request for ordering additional supplies/equipment or arranges the repair/replacement of supplies/equipment.
• Maintains established service levels for all in-house sterilized items, ensuring that all sterilized instruments and equipment are available at all times.
• Ensures that adequate supplies of sterilized specialty catheters, instruments, trays and general supplies are available as needed in the Special Procedures, Cath Lab and any other areas.
• Conducts periodic inventory spot counts and participates in annual physical inventory.
• Implements sterilization protocol as identified by the Infection Control Department.
• Establishes standards for quality control and infection control within the department and continually evaluates standards for revision and updating as required.
• Performs inspection to ensure that department quantity and quality standards are being met within the department itself, as well as in areas serviced.
• Prepares and maintains departmental records and reports for administrative and regulatory purposes.
• Directs, develops, and motivates direct reports to ensure that a capable productive staff exists in the department and establishes a system for employee involvement in a continuous improvement process.
• Provides direction and support to ensure departmental effectiveness and efficiency.
• Participates in orientation/continuing education for staff to provide ongoing development of sterile processing and supply distribution skills.
• Monitors quality control.
• Ensures total quality improvement.
• Completes required continuous training and education, including department specific requirements to maintain knowledge of central processing, distribution and sterilization…