Residential Care Specialist

The Residential Care Specialist implements the Hospitality Hub’s efforts to safely shelter unhoused women and their children at the Hub Hotel, a 24-hour, 7-day shelter facility. Women arrive at the Hub Hotel potentially carrying decades of trauma. The role of the Residential Care Specialist is to make the Hub Hotel the most productive, safe, clean, and healing environment possible.

The Hospitality Hub works to help people exit homelessness. Located in downtown Memphis, the Hub campus is a safe, kind, and respectful environment that serves as a single point of entry to comprehensive support services for those experiencing homelessness. We provide our guests with the stabilizing resources they need, including temporary shelter, assistance acquiring identification, employment opportunities, and referrals to community partners.

About the Role:

The Residential Care Specialist implements the Hospitality Hub’s efforts to safely shelter unhoused women and their children at the Hub Hotel, a 24-hour, 7-day shelter facility. Women arrive at the Hub Hotel potentially carrying decades of trauma. The role of the Residential Care Specialist is to make the Hub Hotel the most productive, safe, clean, and healing environment possible.

The Hospitality Hub serves people who have experienced discrimination, violence, and other traumatic events. Many Hub clients and guests are healing from trauma related to their marginalization. It is critically important that all members of the Hub team maintain a hospitable and welcoming environment by remaining calm and kind when clients are feeling frustrated.

Team Culture and Expectations:

The Hub is a human first social agency meaning our goal is to decrease suffering for the person in front of us while simultaneously building systemic solutions. While the primary responsibilities of the position are outlined below, we expect all staff to be flexible and available to respond to emergencies and fulfill programmatic responsibilities which may require working holidays, weekends, evenings, or overnights.

Everyone in the organization is expected to identify and solve problems. The Hub hires passionate, empathetic individuals.

Primary

Location:

590 Washington, Memphis, TN 38105

Hours:

11:00 pm to 7:00 am / 12:00 to 8:00 am

Benefits:

A generous paid time off policy, paid parental leave, professional development and medical insurance are offered to all regular full-time employees. Regular training is provided to all employees.

Pay:

The salary for this position is dependent on the candidate's demonstrated experience, expertise, and skill. The salary range for this role starts at $15.50/hr hourly team members are compensated with pre-approved overtime pay for hours exceeding 40 hours a week.

Reports to:

Director of Shelter Operations

While the primary responsibilities of the position are outlined below, this list is not exhaustive.

Responsibilities

Guest Experience

• Welcomes each guest to the space and culture of the Hub Hotel
• Supports the Hub Hotel Manager in setting the tone and culture of the Hub Hotel and ensuring that it aligns with the values, goals, and mission of the Hospitality Hub
• Works to create an excellent guest experience throughout their stay
• Understands the goals of the Hub Hotel
• Leads with compassion but enforces Hub Hotel policies and procedures with guests
• Initiates and plans Hub Hotel events and celebrations (field trips, classes, birthday celebrations, etc).
• Supports new guests with orientation and intake through HMIS
• Maintains a clean and clutter-free shelter environment
• Keeps residents safe, upbeat, and on task
• Ensures that wellness checks are performed
• Understands and supports each guests’ personal goals developed in coordination with Case Counselors

Safety

• Ensures the safety of all guests and staff
• Completes incident reports for any injuries experienced by guests and immediately contacts Hub Hotel Manager to detail incidents
• Ensures all residents follow all Hub safety and health protocols
• Immediately reports any issues with…