Principal PMT, Alexa - Echo Family Devices

Job  |  Services LLC

Are you passionate about innovation and helping customers daily? Are you a data-driven product leader with experience launching disruptive software products?

Alexa AI team is developing innovative Generative‑AI solutions to make Alexa a trusted assistant that helps customers daily.

• Define and drive customer‑facing features for Alexa, including advanced Conversational AI features, with a high bar on responsible application of technology.
• Create advanced features out of technical innovations.
• Drive clarity out of ambiguity, communicate a clear vision, and align others to execute on thoughtful requirements.
• Develop a deep understanding of customer needs and pain points.
• Work closely with science, engineering, UX/design, business development, legal, and internal and external partner organizations.
• Partner with other Amazon teams.

Key job responsibilities – This is a horizontal product role spanning multiple delivery orgs in a functional product team. This team is central to delivery of a Generative AI‑based service at a high quality bar. The right candidate will possess an understanding of engaging with science and engineering teams to deliver foundational technologies and customer experience at a high quality bar.

Cut through ambiguity, apply mechanisms, deliver requirements and engage deeply with science, engineering, feature, and UX teams to deliver bar‑raising customer experiences. Ultimately, you own the customer experience, with customer satisfaction as your ultimate success measure. You will engage with science and engineering teams daily, and update senior leadership on progress weekly. This is a high‑velocity, high‑ambiguity problem space; scrappiness and ability to drive teams with clarity will allow for success.

We are a functional team of product leaders (with some TPM, data science, and BI support) that spans critical areas of the Alexa product experience. We ensure our overall Alexa experience is consistently meeting a high customer bar.

• Experience with feature delivery and tradeoffs of a product.
• Experience owning/driving roadmap strategy and definition.
• Experience with end‑to‑end product delivery.
• Experience contributing to engineering discussions around technology decisions and strategy related to a product.
• Experience technical product management.
• 8+ years of technical product management, program management or engineering experience.
• Bachelor's degree in engineering or equivalent discipline, or 8+ years of product or program management, or technology experience.

• Experience leading cross‑organizational programs and setting and holding teams and individuals to timelines and deliverables without explicit authority.
• Experience in project management methodologies, business analysis, or process improvement.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants:
Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position.

These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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