Application Support Analyst; Order to Cash function

Application Support Analyst (Order to Cash function)

West Fraser offers a range of exciting career opportunities for individuals seeking challenging and rewarding careers. The corporate IT department is currently recruiting for an Application Support Analyst for the Order to Cash function. This position can be based in one of the following locations:
Vancouver, BC or Memphis, TN (US applicants please apply to the US posting)

The Application Support Analyst, Order to Cash, is responsible for supporting stable, consistent business operations enabled by a suite of applications. This role serves as the primary point of contact to address user issues, monitor application health and assist in troubleshooting efforts.

Reporting to the ERP Systems Manager, Order to Cash, this position is focused on the sales, transportation and accounts receivable processes and related applications. Working closely with the sales, logistics, and finance teams, they will develop and maintain a strong understanding of business processes and how these processes are executed in various applications.

• Monitor and support daily transaction processing.
• Respond to issues reported by users by troubleshooting and achieving resolution.
• Provide information to application support teams to facilitate root cause analysis and prevent future application errors, data discrepancies, and integration failures
• Support application enhancement and business process improvement by collaborating with business analysts and cross‑functional teams to address business and adoption issues, including user experience, data flows, and business process flows
• Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders.
• Support month‑end and quarter‑end closing activities by ensuring transaction continuity across integrated systems through reconciliation and completeness monitoring.
• Maintain existing knowledge base articles and document new articles to ensure timely issue resolution.
• Provide new hire training for end users and ongoing training for new application functionality and best practices.
• Support projects to enhance and optimize applications, implement applications at additional business units and integrate new applications to achieve business outcomes
• Create test plans and execute functional testing of new features, bug fixes or other application updates.
• Lead User Acceptance Testing of new features, bug fixes or other application updates.
• Participate in disaster recovery and business continuity testing.

• Bachelor’s degree in Computer Science, Information Systems, Business Administration or a related field.
• 3‑5 years of experience supporting ERP applications.
• Strong knowledge and hands‑on experience with JDE Enterprise 1, including version 9.2, and Oracle Transportation Management.
• Working knowledge of order to cash processes including order entry, fulfilment, shipping, invoicing, and collections.
• Prior experience in a manufacturing or supply chain environment is an asset.
• Excellent problem‑solving skills and attention to detail.
• Effective communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Demonstrated ability to prioritize and manage work across multiple teams and projects.

• Competitive base salary with an annual bonus opportunity. The typical salary range for this position is $80,000 - $110,000, and varies depending on location, education, and relevant experience.
• Comprehensive benefits: including medical, dental, and vision coverage, pension and saving plans, life, disability, and accident insurance, vacation time, paid holidays and additional benefits to support your well‑being.

Vancouver, BC – in office.

Today, West Fraser is a diversified wood products company with more than 50 facilities in Canada, the United States, the United Kingdom, and Europe, which promotes sustainable forest practices in its operations. The Company produces lumber, engineered wood products (OSB, LVL, MDF, plywood, and particleboard), pulp, newsprint, wood chips, and other residuals. West Fraser's products are used…