Senior Program Manager - Business Operations, Applied AI Solutions, Core Services

Senior Program Manager - Business Operations, Applied AI Solutions, Core Services

Job  | Amazon Development Center U.S., Inc.

As part of the AWS Applied AI Solutions organization, we have a vision to provide business applications, leveraging Amazon’s unique experience and expertise, that are used by millions of companies worldwide to manage day‑to‑day operations. We will accomplish this by accelerating our customers’ businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon’s real‑world experience to build opinionated, turnkey solutions.

Where customers prefer to buy over build, we become their trusted partner with solutions that are no‑brainers to buy and easy to use.

Core Services is a foundational organization within Applied AI Solutions with the goal to power the future of Applied Agentic AI by providing essential technological building blocks for transformative solutions. Our mission is to leverage the best of Amazon’s unique experience to build differentiated, re‑usable, enterprise‑grade capabilities that accelerate the delivery of AWS Applied AI Solutions. We bring together a unique portfolio of services spanning communications, IoT, geospatial, gaming, rendering, and industrial solutions – creating an ecosystem that helps businesses transform their ideas into reality.

By combining Amazon’s deep expertise across these domains with our commitment to Agentic AI enablement, we’re building the technological foundation that will shape the future of AI‑powered solutions while maintaining robust, scalable services that customers rely on today.

We are seeking an experienced Business Operations Program Manager to drive cross‑functional programs and lead strategic initiatives across the organization. This role will be responsible for implementing, optimizing, and managing key business processes while ensuring alignment with organizational objectives. In this role, you will serve as a key member of our Applied AI Solutions Core Services – Program Management team, acting as the bridge between strategy and execution.

You will work closely with leadership (SVP, VP, Directors) to translate business objectives into actionable plans, while managing multiple high‑impact programs that drive efficiency and scale our business operations. The ideal candidate will combine strong analytical capabilities with excellent program management skills to deliver measurable results in a timely manner.

• Lead and coordinate cross‑functional programs and initiatives, such as Business Reviews, Operating Plan delivery, Organization Goals management etc.
• Develop and implement business operations strategies, mechanisms and best practices.
• Monitor and update program dashboards to track key metrics and project progress.
• Manage multiple programs and projects simultaneously while ensuring timely delivery.
• Collaborate with stakeholders across departments to implement process improvements, lead process improvement workshops and change management initiatives.
• Create and maintain documentation, runbooks, and standard operating procedures for knowledge sharing and scaling.
• Drive business operations excellence through process automation (e.g. AI tools) and optimization that results in productivity gains.
• Facilitate communication between different teams and departments, handle escalations and remove roadblocks.

• Partner with stakeholders who value your expertise and trust your judgment.
• Work with collaborative teams who actively seek new ways to improve and innovate.
• Drive programs that have an immediate, visible impact for the organization.
• Experience an environment where your voice is heard and your ideas can quickly become reality.

Why AWS

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance

We value work‑life harmony.…