Helpdesk​/Desktop Support Technician Onsite

Responsibilities

• ONSITE in Memphis.
• Provide Tier 1–2 helpdesk and desktop support for end users in a Windows environment.
• Troubleshoot hardware, software, and basic network connectivity issues.
• Support laptops, desktops, printers, mobile devices, and peripherals.
• Manage tickets using a standard ITSM tool and document resolutions clearly.
• Assist with user onboarding, offboarding, and account access requests.
• Escalate complex issues to engineering or infrastructure teams as needed.

• 1+ year of hands‑on helpdesk or desktop support experience required.
• 6‑month contract at $25/hour, with potential for extension based on performance.

Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting.

The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company’s 401(k) retirement plan. Additional disclaimer:
Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied.

Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products.