Field Technician Garment Technology

Position: Field Technician, Application (Garment Technology)

Field Technician, Application (Garment Technology)

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Company Overview

Brother is a leading provider of home and office equipment, sewing and crafting products, and industrial solutions. With a legacy spanning over 115 years, our brand is renowned for award‑winning printers, sewing machines, P‑touch labelers, and more. Brother International Corporation (BIC) was established in 1954, marking over 70 years of operations in the United States. Our Americas headquarters is located in Bridgewater, New Jersey.

BIC is a wholly‑owned subsidiary of Brother Industries Limited (BIL), founded in 1908 in Nagoya, Japan, and operates in more than 30 countries worldwide. Brother’s Americas presence includes subsidiaries in Canada, Mexico, Brazil, Argentina, Chile, and Peru.

Why Work at Brother?

Brother has consistently been recognized as a best place to work, reflecting our commitment to fostering a workplace culture aligned with our core values of inclusion, collaboration, customer‑centric focus, and social responsibility. We value work‑life balance and flexibility, offering a hybrid office schedule, casual dress code, and flexible Fridays to support focused work and early weekends. Our commitment to employee growth and development is demonstrated through facilitated courses, certificate programs, and resources for self‑paced learning.

Role Overview

The Field Technician, Application (Garment Technology) provides technical knowledge, training, and support to internal and external customers and subsidiary partners for the Garment Technology (GT) product line. Duties include traveling to customer sites, trade shows for field installations, service, and training; creating product demos; formulating installation, maintenance, diagnostics, and establishing scientific principles for piezo‑electric technological solutions; and producing instructional support materials such as development videos and PDF documents.

Duties & Responsibilities Install / Service Calls

• Perform installation and repairs onsite at customer locations
• Coordinate with internal travel agency and service coordinator to determine the most cost‑effective service method
• Maintain expense records and submit reports per company policy
• Communicate with Brother Industry Limited (BIL) personnel to report technical issues and provide solutions when needed
• Provide technical support to Industrial Product Division (IPD) personnel, including detailed trip reports for service calls, installations, seminars, and trade shows

Training

• Develop customized training programs per customer base (screen‑printer, mass‑production, retail)
• Educate customers on mechanical, software, and maintenance aspects of GT products
• Conduct technical seminars at Brother facilities and in the field, offering hands‑on training (e.g., printing on garments)
• Assess customer needs during installation to tailor training accordingly
• Train distributors (resellers) on installation, usage, maintenance, repair of GT products and reporting requirements

Customer Service / Phone Support

• Provide telephone support to customers, dealers, distributors, and sales staff for troubleshooting Brother piezo‑inkjet solutions and applications

Support Material

• Produce and edit creative videos for maintenance and diagnostic support of piezo‑inkjet solutions
• Create PDF guides that address common customer issues and general troubleshooting
• Maintain updated knowledge by reviewing all factory releases and updates
• Inform customers of technical updates during service visits or phone support interactions

Education & Experience

• Minimum 3 years of experience in maintenance, diagnosis, and repair of printing equipment
• Minimum 3 years supporting customers by answering technical support questions

Languages

• Spanish preferred

Software & Technical Skills

• Microsoft Office (Word, Excel, PowerPoint) – Basic required
• Adobe Photoshop, Illustrator, Corel Draw – Intermediate preferred

Other Skills / Knowledge / Abilities

• Strong verbal and written communication skills
• Experience in developing and conducting customized training programs
• Strong organizational skills

Additional Details

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