Field Services - Memphis
Listed on 2026-01-01
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IT/Tech
IT Support, HelpDesk/Support
Memphis, United States | Posted on 12/30/2025
An IT Field Service Technician provides on‑site technical support to users by installing, maintaining, and troubleshooting computer systems, hardware, software, and network equipment. This role involves traveling to client locations or company sites to resolve technical issues and ensure systems operate efficiently.
Key Responsibilities- Install, configure, and maintain desktops, laptops, printers, scanners, and mobile devices.
- Diagnose and troubleshoot hardware, software, and basic network issues.
- Provide on‑site technical support to end users.
- Set up user accounts, email, and access permissions.
- Perform routine system maintenance and updates.
- Replace or repair faulty equipment.
- Document service calls, repairs, and solutions.
- Escalate complex issues to higher‑level IT support when necessary.
- Ensure compliance with company IT policies and security standards.
Skills and Qualifications
- Basic knowledge of computer hardware and operating systems (Windows, macOS).
- Familiarity with networking concepts (LAN, Wi‑Fi, routers, switches).
- Strong troubleshooting and problem‑solving skills.
- Good communication and customer service skills.
- Ability to work independently and manage time effectively.
- Valid driver’s license (for travel to job sites).
- Associate degree or certification in Information Technology or related field.
- IT certifications such as CompTIA A+, Network+, or similar.
- Experience with ticketing systems and remote support tools.
- Prior experience in a help desk or field service role.
- On‑site at client or company locations.
- May require lifting and moving computer equipment.
- Travel between multiple locations during the workday.
Impulse Strategic Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, protected veteran, disabled status, or genetic information. In addition to federal law requirements, Impulse Strategic Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has employees.
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