Program Manager , GTS Field - Kadie Newman

Program Managers lead projects for cross‑functional teams focused on delivering a new feature or service to Amazon customers. They gather business requirements, document functional and technical specifications, identify appropriate technical processes, manage large‑scale configurations through both manual and automated processes, assemble the right technology and business teams, and develop milestones and launch schedules to ensure timely and successful delivery of the new initiative for the expansion of Amazon’s transportation network.

Program Managers contribute cross‑functional business and technical skills, assess and manage risks, measure and report on progress, anticipate and resolve bottlenecks, provide escalation management, anticipate and make trade‑offs, and balance business needs with technical constraints. They rely heavily on influence over authority to drive project deliverables. Excellent communication skills—both verbal and written—are essential, as a Program Manager will facilitate the flow of information between internal and external stakeholders.

• Demonstrated ability to work in a team
• Proficiency in MS Office, Excel
• Creative and analytical problem solver with a passion for operational excellence
• High ownership and ability to institute process improvements wherever needed
• Ability to scope out business and functional requirements for the Amazon technology teams who create and enhance the software systems and tools
• Ability to handle escalations or variance in information and provide resolutions to relevant owners and teams, following through to ensure delivery
• A natural curiosity and desire to learn
• Demonstrated ability to own projects end‑to‑end and work on cross‑functional teams

• 2+ years of program or project management experience

• Knowledge of Lean principles and DMAIC methodology
• Experience in MS Access and SQL
• Experience in requirement gathering and ability to write clear and detailed requirement documents

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