Business Technical Support-Advance Job Memphis area,Tennessee USA,IT/Tech

Position: BUSINESS TECHNICAL SUPPORT-ADVANCE - 12302025-73982

Job Information

State of Tennessee Job Information

Opening Date/Time: 12/30/2025 12:00AM Central Time

Closing Date/Time: 01/12/2026 11:59PM Central Time

Salary (Monthly): $5,100.00 - $6,373.00

Salary (Annually): $61,200.00 - $76,476.00

Job Type: Full-Time

City, State

Location:

Arlington, TN

Department:
Finance and Administration

Location

LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF FINANCE & ADMINISTRATION, BUSINESS SOLUTIONS DELIVERY DIVISION, SHELBY COUNTY

Hybrid

CJIS/FTI fingerprints and Name Based Background Check. This position requires a criminal background check. Therefore, you may be required to provide information about your criminal history in order to be considered for this position.

Qualifications

Education and Experience:

Bachelor's degree and two years of relevant technical experience in system administration, application support, or IT troubleshooting. Associate's degree in IT may substitute for the bachelor's. Experience may substitute for education up to four years.

Overview

Under direct supervision, the Business Technical Support - Advanced provides expert technical support, deploying and configuring systems, resolving complex hardware/software issues, and delivering training. This role supports strategic IT planning, document management, and acts as a liaison between users and technical staff. This class differs from the Business Technical Support-Lead in that the incumbent of the latter leads or supervises a team to implement software and hardware configurations for new and existing agency needs.

Responsibilities

Configure and deploy customer-specific images for desktops, printers, audiovisual equipment, and software systems.

Resolve advanced user issues across hardware, software, networking, and mobile environments.

Conduct user training and demonstrations for agency-specific applications and IT systems.

Develop documentation for support documentation, user guides, and training resources.

Track support tickets, perform issue trend analysis, and contribute to improvement strategies.

Coordinate with enterprise IT support divisions, vendors, and teams to manage service delivery and system support.

Create system backups and ensure access control procedures meet security standards.

Support project-related hardware/software rollouts and system implementations aligned with agency goals.

Onboard new users and agency transfers, ensuring all day one equipment is deployed and access is granted.

Offboard users by terminating access, recovering equipment, and ensuring data transfers, as necessary.

Competencies (KSA's)

Competencies:

Customer Focus
Manages Complexity
Tech Savvy
Business Insight
Nimble Learning

Knowledges:

N/A

Skills

Active Learning and Listening
Troubleshooting
Critical Thinking
Systems Analysis
Reading Comprehension

Abilities

Inductive Reasoning
Information Ordering

Tools & Equipment

Enterprise software
Enterprise software
Audiovisual systems
IT ticketing platforms
Backup and imaging tools

TN Driver Standards

A valid driver's license
For the past five years, the candidate's driver record must not have record of the following violations: driving under the influence (DUI), reckless driving, license suspension for moving violations, more than 4 moving violations.

Please include your Driver's License Information under the Licenses and Certifications section of your application.

Agencies may allow an exception based on other factors.

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