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Client Support Specialist
Job in
Memphis, Shelby County, Tennessee, 37544, USA
Listed on 2026-01-05
Listing for:
Segue HR
Full Time
position Listed on 2026-01-05
Job specializations:
-
IT/Tech
HelpDesk/Support -
Customer Service/HelpDesk
HelpDesk/Support
Job Description & How to Apply Below
Position Summary
Provides ongoing support to clients and end users of payroll and HR systems, resolving issues through the helpdesk and ensuring a positive client experience.
Essential Duties & Responsibilities- Respond to client support tickets via helpdesk.
- Troubleshoot payroll, HR, and time tracking system issues.
- Escalate unresolved or complex issues as needed.
- Document resolutions and update knowledge base.
- Maintain strong client relationships and communication.
- Associate or Bachelor's degree preferred.
- Experience in payroll / HRIS support or customer service.
- Strong problem-solving and troubleshooting skills.
- Excellent written and verbal communication.
- Average ticket resolution time
- First-contact resolution rate 85%
- Client satisfaction survey 95%
- Number of support tickets resolved per quarter
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