Escalation Architect, Principal — SaaS/Cybersecurity
Listed on 2026-10-06
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IT/Tech
Cybersecurity
Palo Alto Networks is seeking a Principal Escalation Engineer to shape customer stability and product maturity within the Jupiter Group. This high-impact, cross-functional leadership role sits at the intersection of R&D, Product, and Customer Success.
You’ll act as the Voice of the Customer during the engineering lifecycle, ensuring solutions are robust and easy to deploy. You’ll treat supportability and onboarding as core product features to protect R&D capacity, accelerate delivery, and ensure
The following opportunity is for a Escalation Architect, Principal — SaaS/Cybersecurity with Palo Alto Networks.
The position is based in Memphis, TN, United States.
This opportunity is part of our work in IT & Technology.
The advertised compensation is 147..
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
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