XAI ATLAS OSE Service Engineer

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

We are seeking an experienced On-Site Service Engineer to provide hands-on support for enterprise data center servers and hardware environments, including next-generation AI infrastructure.

This is a hands-on server hardware and break/fix role. The successful candidate will have direct experience diagnosing, repairing, replacing, and maintaining enterprise server hardware in a data center, field service, or customer-facing environment.

Prior AI or GPU infrastructure experience is not required. Strong experience with enterprise servers and data center hardware is the priority.

Candidates must be available to work any shift, including 1st, 2nd, or 3rd shift.

• Provide on-site technical support for Dell Power Edge and other enterprise server hardware.
• Diagnose and resolve server hardware failures and system issues to minimize customer downtime.
• Perform hands-on hardware installation, removal, replacement, and repair, including:
• Memory/DIMMs
• CPUs/processors
• Power supplies
• Fans and cooling components
• Hard drives/SSDs
• RAID/HBA components
• NICs and other PCIe components
• GPUs and accelerator hardware
• Motherboards/system boards and other server components
• Perform rack-and-stack activities, server installation, cabling, component swaps, and hardware configuration.
• Troubleshoot issues involving server hardware, BIOS/firmware, operating systems, and hardware diagnostics.
• Perform firmware and BIOS updates and utilize server management tools such as Dell iDRAC or comparable platforms.
• Execute reactive break/fix and preventive maintenance following established procedures.
• Troubleshoot and isolate hardware failures using documented diagnostic procedures and technical resources.
• Work directly with customers and internal technical teams during service events to communicate status, troubleshoot issues, and drive resolution.
• Accurately document service activities, hardware replacements, troubleshooting steps, and resolution details.
• Escalate complex technical issues when appropriate.
• Participate in on-call rotations and provide extended coverage as required.

• 3+ years of hands-on experience supporting enterprise servers, data center hardware, or similar infrastructure.
• Direct hands-on experience physically working on server hardware, including installation, removal, diagnosis, repair, or replacement of server components.
• Experience troubleshooting and replacing components such as memory, CPUs, power supplies, storage, RAID/HBA, NICs, fans/cooling systems, PCIe components, or GPUs.
• Experience working with rack-mounted enterprise servers in a data center, field service, or customer environment.
• Strong understanding of server hardware architecture and troubleshooting methodologies.
• Experience with hardware diagnostics, BIOS/firmware, and server management tools.
• Familiarity with Linux or similar operating systems.
• Strong troubleshooting and problem-solving skills with the ability to independently diagnose hardware issues.
• Comfortable working independently in a customer-facing environment.
• Ability to clearly communicate technical issues and resolutions to customers and internal teams.
• Ability to lift up to 50 lbs.
• Willingness to travel to customer sites and support flexible/on-call schedules.
• Availability to work 1st, 2nd, or 3rd shift as required.

• Experience supporting Dell Power Edge servers.
• Dell or other enterprise hardware certifications.
• Experience with iDRAC, iLO, or comparable server management platforms.
• Experience…