Global Services Tech II

Department:

Global Tech Services (GTS)

Location:

Memphis TN

Reports To:

GTS Manager / GTS Senior Manager

Employment Type:

Full-Time

Independent technical role supporting enterprise-wide systems across Manufacturing, Distribution, Supply Chain, Retail, and Back Office operations. Provides advanced troubleshooting and system support while maintaining documentation and implementing technical solutions.

• Manage IT ticketing system for hardware/software issues
• Configure and troubleshoot mobile devices and scanners
• Install and maintain printer systems (Laser, Thermal, Check, Badge)
• Network cable installation and maintenance

• Desktop/laptop/tablet imaging and deployment
• Software installation and configuration
• Asset and inventory tracking
• Network infrastructure support
• Vendor liaison and coordination

• Maintain knowledge base documentation
• Implement process improvements
• Follow escalation procedures
• Monitor warranty periods
• Track IT assets

• Associate degree in Computer Science/Information Systems or equivalent experience
• 3+ years endpoint technical support experience

• CompTIA A+
• CompTIA Network+
• ITIL Foundation
• Apple Certified Support Professional (ACSP)

• Windows/Mac OS troubleshooting
• Network infrastructure support
• Printer system maintenance

• Strong communication abilities
• Problem-solving expertise
• Time management
• Team collaboration

• Occasional domestic travel
• Flexible schedule availability
• ITIL process knowledge
• Multi-project management ability

This position requires technical expertise, strong problem-solving skills, and dedication to customer service excellence while maintaining enterprise-wide system support.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.

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