Designated Support Engineer; DSE); Principal Engineer - AI Networking

Position: Designated Support Engineer (DSE); Principal Engineer - AI Networking
Job-:
Technical Support

Location:

Memphis, TN, United States Workplace:
On-site

Schedule:

Full time Posted:
Closes:
Designated Support Engineer (DSE);
Principal Engineer - AI Networking At Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization, and use of Dell Technologies products.

For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution, and document the problem. Join us to do the best work of your career and make a profound social impact as a Technical Support Principal Engineer (DSE) on our DSEProduct Services Team in Tennessee.

What you’ll achieve

As a Designated Support Engineer (DSE);
Principal Engineer for Networking, you will be driving resolution for the customer’s networking technology environment. Customers benefit from personalized support, coordinated service events, proactive technical engagement, and streamlined problem resolution. You will serve as a designated technical resource and trusted networking advisor for assigned customers, developing a deep understanding of their network architecture, configurations, operational requirements, and business-critical environments. You will resolve complex networking issues in a fast-paced, customer-critical environment, working on improving processes, standards, and strategies to perfect our Support Services.

Qualifications Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements8 to 12 years of related experience in a professional networking, technical support, network engineering, or similar technical role Dedication to quality customer service and active listening skills

Refined communication skills, especially when translating highly complex networking and technical issues to a non-technical audience

Outstanding analytical and troubleshooting skills to resolve customer issues efficiently in a timely manner

Strong knowledge of enterprise and data center networking technologies, including Ethernet switching and routing, TCP/IP, VLANs, LAG/MLAG, BGP, EVPN/VXLAN, and Layer 1–3 troubleshooting

Strong knowledge of network hardware, optics, transceivers, cabling, firmware/software, and network operating systems

Experience troubleshooting complex, large-scale, and business-critical network environments

Desirable Requirements Bachelor’s degree or higher NVIDIA-Certified Professional: AI Networking (NCP-AIN) certification or equivalent.

CCNP, CCIE, or equivalent advanced networking certification

Experience with Dell Networking, NVIDIA Spectrum-X Ethernet, NVIDIA Infini Band, SONiC, Cumulus Linux, NVOS, UFM, or similar data center networking technologies

Experience supporting large-scale AI/HPC networking environments, including high-performance Ethernet and Infini Band fabrics

Knowledge of network automation, telemetry, monitoring, and diagnostic technologies

Experience working directly with strategic or enterprise customers in a designated, dedicated, or high-touch technical support role

Compensation

Dell is committed to fair and equitable compensation practices. The salary range for this position is $100,980 - $130,680

Benefits and Perks of working at Dell Technologies Your life. Your health. Supported by your benefits. You can explore the overall benefits experience that awaits you as a…