Senior Associate GDCM Deployment PEP

Job-:
Technology

Location:

Memphis, TN, United States;
United States Workplace:
Remote

Schedule:

Full time Posted:
Equal Opportunity

Employer:

EOE, including disability/vets Exceptional Hospitality Starts with You The location for this position is virtual/remote

This is your chance to be a part of an in-house Technology team that's creating consumer-facing, cutting-edge technologies revolutionizing the hospitality industry around the world! As a Senior Associate GDCM Deployment PEP, you will bring your technical skills to a hospitality company with an award-winning culture. On the Global Deployment & Change Management team reporting to the Manager, Property Engagement Platform, you will support projects including the deployment of PEP, Hilton's new PMS system.

What you'll do during a typical day:

Support team members by troubleshooting issues and providing technical advice.

Provide remote or onsite hotel training and support.

Configure and build the system database.

Set up hardware and system interfaces.

Migrate hotels from the retired PMS ensuring all data is imported to PEP.How you'll collaborate with others:

Onboard new Associates through training on all aspects of a project and tasks.

Guide Associate and liaise with the Manager to support Associate's development.

Collaborate with internal and external support teams to resolve system issues.

Projects you'll take ownership of:

Multiple stages of a remote and onsite PEP deployment which include communication, configuration, database build, data migration, testing interfaces, and training.

Project Management duties in the absence of Project Managers.

What It Takes to Make the Stay You have these minimum qualifications:

Three (3) years of professional experience in Technology or a related field

Two (2) years of work experience using Property, Sales or Revenue Systems Understanding of Hilton's PMS, CRS and interfaces

Travel up to 80%
It would be useful if you have:

Bachelor's Degree, or Associate's Degree plus 6+ years of Technology related experience, or High School Degree/GED plus 12+ years of Technology related experience

Five (5) + years of professional experience in Technology or a related field

Experience as a successful systems installer

Knowledge in the following: point of sale systems, networking experience, desktop support, Linux, XML, Basic SQL, JSONExperience troubleshooting local hotel interfaces or systems

Bilingual

How We'll Help You Thrive At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program

Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future

Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents

Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
Generous paid time off (PTO) – Recharge, relax, and take time for what matters most Health & welfare benefits – From checkups to…