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IT Systems Analyst Specialist Sr

Job in Memphis, Shelby County, Tennessee, 37544, USA
Listing for: Sedgwick Claims Management Services Ltd
Full Time position
Listed on 2026-10-18
Job specializations:
  • IT/Tech
    IT Business Analyst, Systems Analyst, Business Systems & Technology Analysis, IT Consultant
Salary/Wage Range or Industry Benchmark: 90000 - 130000 USD Yearly USD 90000.00 130000.00 YEAR
Job Description & How to Apply Below
IT Systems Analyst Specialist Sr
** PRIMARY PURPOSE**:
To lead the technical analysis efforts for implementations and large, multi-line projects; to review, analyze and document internal and client user needs; and to provide mentorship and leadership within the business analysis team.  
** ESSENTIAL FUNCTIONS and RESPONSIBILITIES*
* * Partners with BA/PO to analyze approved business requirements, workflows, rules, and acceptance expectations.
* Translates approved requirements into detailed system requirements, technical specifications, and actionable technical tasks.
* Documents system behavior, integrations, interfaces, data impacts, mappings, edge cases, and relevant non-functional considerations.
* Identifies technical impacts, dependencies, constraints, and impediments and provides recommendations to Engineering and Architecture.
* Maintains traceability from approved business requirements through technical specifications, design, testing, and delivered system behavior.
* Supports backlog readiness by ensuring technical requirements, dependencies, impacts, and system considerations are sufficiently understood before development.
* Provides input into user story LOE and planning by assessing technical complexity, system impacts, dependencies, and implementation risks.
* Validates delivered system behavior against documented technical requirements and supports Development / QA issue analysis and defect triage.
* Responsible for technical documentation creation, including technical design documentation (TDD).
* Develops and maintains technical release documentation for releases.
* Manages Single Sign-On (SSO) implementations, certificate renewals, and ongoing maintenance for client-facing applications.
* Serves as the primary technical liaison for clients during SSO onboarding, configuration, testing and deployment.
* Leads system configuration conversations for client implementation projects, gathering requirements to ensure successful system configuration and deployment.
* Facilitates execution of configurations, including production readiness reviews and cutover activities.
* Provides post-implementation support to ensure a smooth transition to ongoing operations and successful client adoption.  
** ADDITIONAL FUNCTIONS and RESPONSIBILITIES*
* * Performs other duties as assigned.
* Supports the organization's quality program(s).
* Travels as required.  
** QUALIFICATIONS
* *** Education & Licensing
** Bachelor’s degree in Information Systems, Computer Science, Engineering, or a related field from an accredited college or university preferred  
*
* Experience:

*
* * Five (5) years of related experience or an equivalent combination of education and experience required
* Experience translating business requirements into technical or system specifications required
* Experience supporting system integrations, data flows, and application behavior
* Experience working in agile or hybrid delivery environments preferred
* Experience in enterprise or regulated environments preferred  
** Skills & Knowledge*
* * Advanced systems analysis and technical requirements documentation skills
* Strong ability to translate complex business needs into scalable technical solutions
* Experience defining system interfaces, APIs, data models, and integrations
* Understanding of system architecture, dependencies, and data flows
* Ability to assess complexity, dependencies, risks, and technical trade-offs
* Strong analytical, problem-solving, and critical-thinking capabilities
* Ability to work independently and manage multiple priorities
* Strong collaboration skills across Product, Business, Architecture, Development, QA, and Operations
* Excellent written and verbal communication skills  
** WORK ENVIRONMENT
** When applicable and appropriate, consideration will be given to reasonable accommodations.
** Mental:
** Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines  
** Physical:
** Computer keyboarding, travel as required  
** Auditory/Visual:
** Hearing, vision and talking  
*
* NOTE:

** Credit security clearance, confirmed via a background credit check, is required for this position.
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